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Tristan Pablo

@tristanpablo

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Operations and data support at Pro Sulum, LLC., reconciling inventory, purchase orders, and goods receipts.

Philippines

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At Pro Sulum, LLC., I manage inventory and goods-receipt reconciliation using SAP, Microsoft Excel, and Microsoft Dynamics 365 Business Central. I also process and validate purchase orders, invoices, and goods receipts to maintain accurate operational records.

I clean, validate, and reconcile datasets, monitor shipment and container information, and support month-end inventory and sales refund reconciliation. Previously, at SykesAsia, Inc. and TTECH Holdings, Inc., I progressed through customer service, training, and team management roles, monitoring performance and supporting team operations.

Experience

Work history, roles, and key accomplishments

Current

Operations / Data Support

Current

Pro Sulum, LLC.

Jul 2023 - Present (3 years 3 months)

Managed inventory and goods-receipt reconciliation using SAP, Excel, and Dynamics 365. Processed purchase orders, invoices, and goods receipts, and performed data cleaning and validation across large datasets.

SAP Excel Microsoft Dynamics 365 Business Central Data Cleaning Data Validation Reconciliations Inventory Management Purchase Order Invoicing Goods Receipt monthly reconciliation

Team Manager / Subject Matter Expert / Customer Service Associate

Sykes Asia, Inc.

Jan 2020 - Jan 2023 (3 years)

Started as a Customer Service Associate supporting U.S. telecom customers, then promoted to Subject Matter Expert and Team Lead. Managed daily operations, monitored performance metrics, and coached team members.

Customer Service Team Leadership Performance Management Coaching Data Analysis Process Improvement Quality Assurance

Team Manager / Product Trainer / Customer Service Associate

TTECH Holdings, Inc.

Apr 2017 - Apr 2018 (1 year)

Started as a Customer Service Associate for U.S. health insurance clients, then promoted to Product Trainer and Team Manager. Trained new hires, oversaw daily operations, and implemented action plans to address performance gaps.

Customer Service Training Team Leadership Performance Management Coaching Process Improvement Quality Assurance

Customer Service Associate

Convergys Co.

Sep 2016 - Feb 2017 (5 months)

Assisted U.S. customers with tax-related inquiries and account concerns, providing accurate information and resolving issues while maintaining quality and service standards.

Customer Service Issue Resolution Data Privacy Quality Assurance