Open to opportunities

Joanna Marie Tadao

@joannamarietadao

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Experienced branch service officer skilled in teller operations, cash control, and customer service.

Philippines

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What I'm looking for

I am looking for a customer-focused banking operations role where I can use my cash-control, tellering, and compliance skills to support efficient branch performance and growth.

I am an experienced branch service officer with a strong background in tellering, cash vault management, and daily branch operations across multiple banks. I consistently ensure accurate balancing, enforce internal controls, and prepare required branch reports to support regulatory compliance.

I have hands-on experience handling negotiable instruments, deposit processing, ATM operations, and remittances, and I collaborate closely with finance teams to reconcile and report end-of-day balances. I have earned certifications in signature verification, counterfeit detection, and ID/check verification that reinforce my attention to detail and fraud-prevention capabilities.

I bring reliable customer service, strong organizational skills, and the ability to multitask and work independently to meet branch sales and service targets. I seek roles where I can apply my operational expertise and commitment to accuracy to support efficient branch performance.

Experience

Work history, roles, and key accomplishments

Branch Service Officer

Security Bank Corporation

Apr 2025 - Jan 2026 (9 months)

Handled daily operations and maintenance of the branch cash vault, acted as signer/co-signer for negotiable instruments, and supported branch sales targets while maintaining transaction accuracy and confidentiality.

Cash Handling Vault Management Negotiable Instruments Data Entry Customer Service Attention To Detail Internal Controls

Service Officer

BDO Network Bank, Inc.

Mar 2023 - Mar 2025 (2 years)

Oversaw daily tellering, cashiering and ATM operations to ensure prompt, compliant service delivery and adherence to the bank's internal control standards.

ATMS Internal Controls Customer Service Reporting Compliance Communication

Analyst

Shopee Philippines

Sep 2022 - Oct 2022 (1 month)

Processed cash remittances from riders, prepared deposit slips and end-of-day reports, and coordinated with Finance to reconcile daily balances.

Deposits Reporting Attention To Detail Time Management

Virtual Assistant

Patricia’s Petals

Jan 2022 - Apr 2022 (3 months)

Managed customer inquiries via email and chat, assisted with order processing and tracking, scheduled appointments and maintained customer and order databases.

Customer Support Order Processing Scheduling Communication

Service Officer / Loan Specialist

CitySavings Bank, Inc.

Jan 2014 - Jan 2021 (7 years)

Maintained vault custody and dual-control procedures, ensured daily transaction balancing, prepared branch reports, and implemented regulatory and company policies to uphold internal controls.

Vault Loan Processing Regulatory Compliance Reporting Internal Controls Balancing