Looking for a job

Janiel Woodstock

@janielwoodstock

Customer service supervisor at Global Exchange who managed workflow, coached new employees, and prepared staff schedules.

Jamaica

Message

What I'm looking for

I’m looking to contribute to a company’s productivity and growth by using my skills and experience. I value customer service, a changing work environment, and opportunities for personal and professional development through experience and education.

At Global Exchange, Foreign Exchange Service Ltd, I worked as a Customer Service Supervisor, managing workflow and coaching and mentoring new employees.

I prepared reports, created staff schedules, and managed cash flow throughout the work centre.

At Secrets Resorts and Spa, I worked as a Telephone Service Agent, handling calls according to hotel protocol and following up with guests about their orders.

Experience

Work history, roles, and key accomplishments

Telephone Service Agent

Secrets Resorts and Spa

Jan 2023 - Jan 2025 (2 years)

Answered telephone calls according to hotel protocol, distributed order sheets to waiters, and confirmed order arrivals with guests while maintaining positive guest relations.

Customer Service Communication Skills telephone etiquette Order Management

Customer Service Supervisor

Global Exchange, Foreign Exchange Service Ltd

Jan 2014 - Jan 2023 (9 years)

Managed workflow, coached and mentored new employees, prepared reports, created staff schedules, and managed cash flow throughout the work centre.

Supervision Coaching Mentorship Reporting Scheduling Cash Management

Education

Degrees, certifications, and relevant coursework

Maldon High School

SCL Certificate, General Studies

2005 - 2010

Completed secondary education, earning the SCL Certificate and a Food and Nutrition Award.

Caribbean Examination Council

CXC Certificate, General Studies

Completed CXC examinations with grades in English Language, Food and Nutrition, Human and Social Biology, Integrated Science, Principles of Accounting, and Social Studies.