Open to opportunities

Janice Ruffin

@janiceruffin

Message

I keep real estate transactions, finance, and office operations organized from contract through closing.

United States

Message

What I'm looking for

I'm looking to apply my real estate transaction, operations, financial processing, and client-care experience in a role where I can keep complex processes organized, compliant, and moving forward.

At Compass RE, I keep contract deadlines, inspections, appraisals, and transaction milestones on track using Skyslope and Firepoint CRM. I serve as a liaison among clients, internal teams, government entities, and vendors while supporting compliance and customer service.

Previously, I coordinated real estate transactions and managed client care and operations for The Salas Team at RE/MAX One / Realty One. I supported agents with listings, marketing, client communication, payroll, benefits, financial distributions, HR, and office policies.

As Director of Finance and Operations at RE/MAX Platinum, I managed reconciliations, commissions, accounts payable and receivable, and invoicing. I also transitioned office processes to digital systems, trained agents, and led an office redesign that included computer and phone systems.

I bring more than 12 years of administrative and operations experience, along with fluency in English and Spanish and a PA Notary license.

Experience

Work history, roles, and key accomplishments

Current

Transaction Coordinator

Current

Compass RE

Jun 2021 - Present (5 years 3 months)

Organizes contract deadlines, inspections, and appraisals to keep transactions on track. Acts as primary liaison between internal teams, clients, government entities, and third-party vendors, ensuring compliance and providing customer service.

CRM SkySlope Firepoint CRM Transaction Management Customer Service Compliance Communication Skills

Operations Manager / Client Care Manager

The Salas Team at RE/MAX One / Realty One

Dec 2018 - May 2020 (1 year 5 months)

Coordinated real estate transactions from contract to closing, increasing agent productivity. Managed team meetings, payroll, benefits, HR duties, and office policies.

Real Estate Transactions Team Management Payroll Human Resources Office Policies Adherence Marketing Client Communication

Director of Finance and Operations

RE/MAX Platinum

Jun 2016 - Dec 2018 (2 years 6 months)

Streamlined office operations by transitioning to digital systems, reducing paper waste. Managed financial functions including bank reconciliations, agent commissions, accounts payable/receivable, and invoicing.

Financial Management Bank Reconciliation Accounts Payable Accounts Receivable Invoicing Training Office Redesign Digital Transformation

Administrative Assistant

The Salas Team at Keller Williams Center City

May 2014 - May 2016 (2 years)

Managed listing documentation, MLS updates, and client communications. Created marketing materials and coordinated open houses, while supporting day-to-day office operations.

listing management MLS Client Communication Marketing Open Houses Office Administration Office Operations