Open to opportunities

Janice Castro

@janicecastro

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Customer service professional with mortgage post-closing and virtual assistance experience.

Philippines

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What I'm looking for

I seek a role combining customer support and administrative coordination in a collaborative, learning-focused company where I can grow technical and process skills.

I am a dedicated customer service professional with experience in BPO telco support, seasonal e-commerce customer care, and post-closing/funding coordination for a mortgage company. I consistently deliver accurate, timely communication with customers and partners across email, chat and phone while working effectively both independently and in teams.

My background includes registering loan MIN numbers in MERS, compiling and forwarding closing files to lenders, and resolving order issues for holiday gift customers. I am computer literate, adaptable to work-from-home setups, and eager to learn new systems and tools with initial training and supervision.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Qualfon

Jan 2020 - Jan 2023 (3 years)

Handled inbound US telco customer support, resolving product and service issues in real time and maintaining customer satisfaction across voice channels.

Customer Support CRM Email Support Remote Work Communication

Virtual Assistant / Funding Specialist

Virtual Freelancer Asia

Post-closed mortgage funding specialist who coordinated with loan officers, processors, title companies, and lenders to ensure complete file submission and registered MIN numbers in MERS.

Post Closing Loan Documentation MERS MIN Registration Email Communication File Coordination & Compliance

Seasonal Customer Care

Planet Art

Provided seasonal chat and email support for US customers, resolving order issues, processing replacements and refunds, and ensuring timely delivery of customized gifts.

Customer Support Chat Support Email Support Order Management Refunds Remote Work