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@janicecastro
Customer service professional with mortgage post-closing and virtual assistance experience.
PhilippinesI am a dedicated customer service professional with experience in BPO telco support, seasonal e-commerce customer care, and post-closing/funding coordination for a mortgage company. I consistently deliver accurate, timely communication with customers and partners across email, chat and phone while working effectively both independently and in teams.
My background includes registering loan MIN numbers in MERS, compiling and forwarding closing files to lenders, and resolving order issues for holiday gift customers. I am computer literate, adaptable to work-from-home setups, and eager to learn new systems and tools with initial training and supervision.
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Work history, roles, and key accomplishments
QUHandled inbound US telco customer support, resolving product and service issues in real time and maintaining customer satisfaction across voice channels.
Virtual Freelancer Asia
Post-closed mortgage funding specialist who coordinated with loan officers, processors, title companies, and lenders to ensure complete file submission and registered MIN numbers in MERS.
Planet Art
Provided seasonal chat and email support for US customers, resolving order issues, processing replacements and refunds, and ensuring timely delivery of customized gifts.
Degrees, certifications, and relevant coursework
NUBachelor of Secondary Education, Social Studies
2020 -
Undergraduate studies in Bachelor of Secondary Education (Social Studies), completed up to the third year as of 2023.
Senior High School Diploma, General Academic Strand
2014 - 2020
Completed Senior High School with the General Academic Strand at Dumanjug National High School from 2014 to 2020.
Software and tools used professionally
PhilippinesYou can contact Janice and 90k+ other talented remote workers on Himalayas.
Message Janice
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