Janet Kimali

I am a dedicated and results-driven Call Center Agent with two years of experience in providing exceptional customer service and support. My expertise lies in managing high-volume calls, addressing customer inquiries, and resolving issues promptly. I thrive in fast-paced environments and consistently meet performance goals while maintaining professionalism.

Throughout my career, I have demonstrated proficiency in using CRM software, including Salesforce and Zendesk, to enhance customer interactions. My commitment to customer satisfaction is evident in my ability to resolve 50% of customer issues on the first call, significantly contributing to overall customer retention. I am eager to leverage my skills and experience to continue delivering outstanding service in my next role.