Janet Bonvillain

Reviewed behavioral health information, completed assessments, maintained confidential documentation, and escalated cases requiring additional clinical intervention in a regulated setting. Managed competing priorities and time-sensitive documentation while collaborating with clinical and operational staff.

Reviewed medical and behavioral health records, gathered clinical information, coordinated services, and supported payer and medical-necessity workflows for complex emergency department cases. Communicated with physicians, nurses, insurers, facilities, behavioral health providers, and community agencies to resolve authorization, placement, transportation, and service barriers.

Performed utilization review and supported payer authorization and continued-stay processes for inpatient rehabilitation patients. Coordinated DME, home health, SNF, LTAC, IRF, transportation, and community referrals, and used EPIC, CarePort, and WellSky to maintain accurate case documentation.

Coordinated discharge planning, post-acute referrals, patient advocacy, and payer-related needs. Reviewed records and communicated with providers and facilities using Cerner, Morcare, and Emprint.

Reviewed clinical information, coordinated referrals and post-acute services, and collaborated with physicians, nursing, patients, families, insurers, and external providers in high-volume acute-care settings.

Provided high-volume telephone-based healthcare support, collected and documented information accurately, coordinated resources and follow-up, and escalated urgent concerns appropriately.

Master of Social Work (MSW) degree from Clark Atlanta University.

Master of Education (M.Ed.) degree from Strayer University.

Bachelor of Social Work (BSW) degree from Clark Atlanta University.

BLS certification from the American Heart Association, expiring in March 2027.