At Simeon Experiential, I coordinate experiential marketing events and customer engagement activities while maintaining high service standards. I respond to enquiries, identify customer needs, and help resolve issues during events.
I serve as a key contact for clients, customers, event teams, vendors, and other stakeholders. I also gather customer feedback and share relevant observations with stakeholders.
At MAFT Wears, I supported and motivated the customer care team, resolved complaints, and guided team members on service standards and brand policy. I maintained customer records and followed up on unresolved issues.
At MTN Nigeria, I provided frontline support on products, services, accounts, and service concerns. I identified customer needs, handled complaints, and maintained accurate customer information while following company service standards.
