Janessa Sangotan

I’m a detail-oriented Healthcare Support and Administrative Professional with 3+ years of experience in BPO healthcare operations. I focus on patient intake, appointment coordination, and accurate medical documentation that keeps workflows moving in fast-paced environments.

In my current role, I coordinate patient scheduling and manage appointments using the Practice Fusion EHR platform. I handle intake for approximately 120–150 patients per day, collecting, verifying, and organizing patient information to reduce documentation errors and improve data accuracy.

I’m strong in privacy-first operations, including handling confidential patient information in compliance with HIPAA regulations. I also authorize patient access to specialized treatments by generating official certifications and prior authorizations for approved medications.

Before that, I worked as a Business Outreach Specialist, managing high-volume inbound and outbound outreach averaging 120–150 calls per day. I helped business owners understand the Employee Retention Tax Credit (ERTC) program, gathered eligibility details, and scheduled 8–20 appointments daily to strengthen follow-up execution.