Looking for a job

just j4ne

@janesm

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Dedicated professional with strong experience in administration and customer relations.

Indonesia

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What I'm looking for

I am looking for a dynamic remote workplace that values growth and innovation.

I am a dedicated professional with extensive experience in administration, examination services, and customer relations. Over the years, I have honed my skills in managing teams, ensuring quality standards, and improving processes for better efficiency. My journey began in the hospitality sector, where I developed a strong foundation in customer service and logistical management.

In my most recent role as Examination Services Manager at the British Council Indonesia, I excelled in data management and analysis, quality assurance, and professional development. I am also passionate about entrepreneurship in the culinary field, where I currently serve as a stay-at-home mom, creating engaging content for social media. My diverse background allows me to adapt quickly and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Stay-at-Home Mom

Current

Self-Employed

Jan 2018 - Present (7 years 5 months)

Managing household responsibilities while engaging in food culinary activities and creating video content for social media.

Culinary Skills Video Editing Content Creation Social Media Management Time Management

Examination Services Manager

British Council Indonesia

Jul 2014 - Aug 2017 (3 years 1 month)

Oversaw exam administration and logistics, ensuring quality assurance and compliance with standards while managing data and finance.

Exam Administration Quality Assurance Data Management Professional Development Finance Management

Examination Services Officer

British Council Indonesia

Sep 2012 - Jun 2014 (1 year 9 months)

Managed exam administration, candidate support, and logistics while ensuring compliance and quality assurance.

Exam Administration Data Reporting Customer Service

Receptionist cum Administration Support

British Council Indonesia

Jan 2012 - Aug 2012 (7 months)

Provided customer service and administrative support, managing visitor access and mail delivery.

Customer Service Administrative Support Security Management

Receptionist & Reservation Officer

Park Hotel Jakarta

Oct 2009 - Dec 2011 (2 years 2 months)

Managed reservations for guest accommodations and events, ensuring guest satisfaction and adherence to policies.

Customer Service Team Collaboration

Cabin Stewardess

Prince Albert II Expedition Ship

Jan 2009 - Mar 2009 (2 months)

Ensured cabin cleanliness and guest safety while collaborating with the food and beverage department.

Cabin Management Team Collaboration Regulatory Compliance

Fleet Officer

PT. Meranti Magsaysay Jakarta

Jul 2007 - May 2008 (10 months)

Coordinated crew scheduling and communication while preparing documents for embarkation.

Crew Scheduling Communication Coordination

Cabin Stewardess

Regent Seven Seas Cruises

Nov 2006 - May 2007 (6 months)

Maintained cabin cleanliness and provided guest services while ensuring safety and security.

Cabin Management Team Collaboration Regulatory Compliance

Cabin Stewardess

AIDA Cruises GmbH

Jan 2005 - Sep 2005 (8 months)

Responsible for cabin cleanliness and guest interaction, ensuring safety and adherence to regulations.

Cabin Management Team Collaboration Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Sekolah Tinggi Pariwisata Bandung

Associate Degree, Tourism

1999 - 2002

Completed an Associate Degree in Tourism, focusing on various aspects of the tourism industry, including hospitality management, travel planning, and customer service.