JP

Open to opportunities

Janell Pluto

@janellpluto

I build client relationships and keep high-volume retail and administrative operations running smoothly.

What I'm looking for

I'm seeking administrative support, executive or personal assistance, client success, operations, or remote professional roles where I can strengthen client relationships and keep fast-paced work running smoothly.

At Diamonds Direct, I guide clients through luxury jewelry purchases, generate approximately 600 outbound calls each week, and closed more than $274,161 in gross profit within my first three months on the sales floor.

I've also supported Diamonds Direct operations through special orders, inventory, shipping and receiving, reporting, vendor coordination, and front-desk service. I'm known for organized, relationship-driven support and have been named Employee of the Month more than 10 times.

Experience

Work history, roles, and key accomplishments

DD

Current

Sales Associate

Current

Diamonds Direct

Jan 2026 - Present (9 months)

Provided luxury consultations and guided customers through significant jewelry purchases. Generated approximately 600 outbound client calls weekly and closed over $274,161 in gross profit within the first three months.

Client Relations Customer Service Sales Reporting Outbound Calling Luxury Retail CRM Software

DD

Back Office Support

Diamonds Direct

Jan 2021 - Jan 2026 (5 years)

Managed special orders, shipping/receiving, returns, inventory, merchandising, and operational workflows. Prepared sales reports and provided technical support for team members.

Inventory Management Shipping and Receiving Merchandising Sales Reporting Technical Support Vendor Management

DD

Receptionist

Diamonds Direct

Jan 2020 - Jan 2021 (1 year)

Answered multi-line phones, greeted guests, managed office inventory, ordered catering, and supported customer service operations.

Customer Service Phone Support Office Administration Inventory Management

UO

Teacher's Aide

University of Science and Arts of Oklahoma

Jan 2019 - Jan 2020 (1 year)

Assisted students with coursework, classroom activities, and instructional support.

Instructional Support Classroom Management Student Assistance

FC

Receptionist

Falls Creek Welcome Center

Jan 2018 - Jan 2020 (2 years)

Answered phones, welcomed guests, and managed hotel check-in and check-out procedures.

Customer Service Front Desk Operations Phone Support

Education

Degrees, certifications, and relevant coursework

CS

Choctaw High School

High School Diploma, General Studies

Completed high school education at Choctaw High School in 2018.

RC

Rose State College

Associate of Arts, General Studies

Pursued general studies coursework at Rose State College.

UT

University of Tulsa

Bachelor of Science, Deaf Education

Studied Deaf Education at the University of Tulsa.

OU

Oklahoma State University

Bachelor of Science, Sign Language Interpretation

Studied Sign Language Interpretation at Oklahoma State University.

UO

University of Science and Arts of Oklahoma

Bachelor of Science, Deaf Education

Studied Deaf Education at the University of Science and Arts of Oklahoma.

Tech stack

Software and tools used professionally

Google Workspace

Canva

Availability

Open to opportunities

Location

United States

Authorized to work in

Salary expectations

60k+ USD

Job categories

Sales Associate Administrative Assistant Executive Assistant Personal Assistant Client Success Specialist Operations Coordinator

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