Janelle Ng

I’m an experienced Customer Advisor and Insurance Service Executive with 10+ years in the automotive and commercial vehicle industry, including 8+ years supporting customer and insurance advisory roles.

Across motor insurance and warranty workflows, I manage claim cases end-to-end—assessing vehicle damage, resolving escalated queries, tracking payment status, and ensuring timely follow-up with insurance operators. I also support compliance through data protection, verification, and disclosure statements, with a strong focus on accuracy and client satisfaction.

At Scania Malaysia, I handled inbound service and maintenance requests, scheduled vehicle maintenance via SCANIA’s Digital Dealer portal, and prepared clear work orders, quotations, and invoices. I liaised with parts teams for inventory needs, ensured collision repairs met industry and internal quality protocols, and escalated quality concerns to drive continuous service improvement.

Earlier, as a Field Service Operation Executive with UMW Toyota Motor, I coordinated branch-level compliance, investigated customer service issues, monitored KPIs using Toyota’s CRM system, and led risk assessments and safety audits aligned to DOSH standards. I’m a committed member of the Institute of the Motor Industry (IMI), UK, and I’m focused on progressing within the motor insurance claims sector.