Jacinta Jothi
@jacintajothi
Marketing Operations Specialist (APAC) with 11 years in claims lifecycle and budget reporting.
MalaysiaWhat I'm looking for
I’m a Marketing Operations Specialist (APAC) with 11 years of experience across insurance and APAC regional operations. I specialize in claims lifecycle management, budget tracking & reporting, and cross-functional program execution in structured global environments.
In my current role, I support end to end execution of APAC marketing operations, keeping multiple stakeholders aligned across systems and regional guidelines. I also manage full claims lifecycle within MPP—including reservations, amendments, cancellations, and status tracking across multiple markets.
I partner closely with OEM stakeholders (ASUS, MSI, HP, DELL, LENOVO) to support regional marketing program execution across APAC. I monitor OEM budget utilization and produce accurate reporting of spend and variance to improve visibility for stakeholders.
Previously, I worked in claims roles where I handled end-to-end claims processing with strict compliance, turnaround times, and first contact resolution. From Cigna to AIA Shared Services, I processed high-volume claims, coordinated with internal teams and service providers, and supported appeals, complaints, and formal claim correspondence.
Experience
Work history, roles, and key accomplishments
Marketing & Operations Specialist (APAC)
May 2021 - Feb 2026 (4 years 9 months)
Supported end-to-end APAC marketing operations, aligning stakeholders, systems, and regional guidelines while managing full claims lifecycle in MPP (reservations, amendments, cancellations, and status tracking). Owned OEM budget monitoring and variance reporting, coordinated cross-functional discrepancy resolution, and ensured payee/vendor setup, IT escalation handling, and SLA-adherent operationa
Managed end-to-end medical, dental, and vision claims processing with policy compliance and turnaround-time focus. Coordinated with internal teams and service providers to ensure accurate claim assessment and responsive customer enquiries with first-contact resolution.
Claims Associate
AIA Shared Services Sdn Bhd
May 2015 - Feb 2020 (4 years 9 months)
Processed Singapore life and A&H claims in line with SOP, maintaining accuracy while handling high-volume workloads and meeting turnaround expectations. Issued formal correspondence for cases (voidance, exclusion, denial, appeal, third-party), handled appeals/complaints, supported underwriting on exclusions/voidances, and processed payments via TT transfer and cheque.
Education
Degrees, certifications, and relevant coursework
Management & Science University (MSU)
Bachelor of Science (Honours), Biomedical Science
Grade: 3.23/4.00
Completed a BSc (Hons) in Biomedical Science at Management & Science University (MSU). GPA achieved was 3.23/4.00.
Management & Science University (MSU)
Diploma, Medical Lab Technology
Grade: 3.21/4.00
Completed a Diploma in Medical Lab Technology at Management & Science University (MSU). GPA achieved was 3.21/4.00.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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