Open to opportunities

Jane Ikebukwu

@janeikebukwu

Registered Nurse coordinating neuro and behavioral care while translating complex information into clear next steps remotely.

United States

Message

What I'm looking for

I’m looking for a role where I can coordinate patient care and communicate clear next steps—using phone, email, and EHR documentation—whether in neuro/telemetry nursing or healthcare benefits support.

I’ve worked as a Registered Nurse in acute-care settings like Ochsner Health’s Neuro Intensive Care Unit, coordinating high-acuity neurologic care and supporting ventilated patients, EVD documentation, and infusion-driven therapies while keeping families and providers aligned through accurate EHR notes.

Alongside my bedside work, I’ve handled healthcare benefits and customer support remotely at ShyftOff / NationsBenefits—managing inbound calls and correspondence about eligibility, balances, and account questions, protecting PHI, and resolving benefit concerns with clear escalation and documentation.

From Wellstar Kennestone Hospital to Ridgeview Institute, I’ve done neurologic checks, NIHSS assessments, discharge planning, and psychiatric de-escalation—communicating calm, practical next steps by phone, email, chat, and fax using systems like Epic, Cerner, Meditech, and Zendesk.

Experience

Work history, roles, and key accomplishments

Current

Registered Nurse, Neuro Intensive Care Unit

Current

Ochsner Health

May 2026 - Present (3 months)

Assess and coordinate care for high-acuity neurologic patients, including stroke and traumatic brain injury. Perform focused neurologic assessments and manage ventilated patients.

NIHSS Glasgow Coma Scale Cranial Nerve Assessment Pupillometry Ventilator Management Epic Cerner Meditech

Healthcare Benefits Associate

ShyftOff / NationsBenefits

Dec 2025 - Apr 2026 (4 months)

Handled inbound calls regarding benefit eligibility and account questions. Protected personal health information and followed HIPAA requirements.

HIPAA Zendesk Phone Triage Documentation

Psychiatric Registered Nurse, Pediatric & Adult

Ridgeview Institute

Sep 2025 - Apr 2026 (7 months)

Assessed suicide risk, administered medications, and used therapeutic communication to support behavioral health patients. De-escalated aggressive individuals.

Suicide Risk De escalation

Registered Nurse, Neuro/Spine Medical-Surgical & Cardiac Telemetry

Wellstar Kennestone Hospital

Dec 2024 - Dec 2025 (1 year)

Performed neurologic checks, NIHSS assessments, telemetry monitoring, and medication administration. Provided patient education and discharge planning.

NIHSS Telemetry IV Therapy Epic Patient Education Discharge Planning

Nurse Extern, Cardiac Telemetry

Atrium Health

Jan 2023 - Dec 2024 (1 year 11 months)

Supported RNs with patient care, vital signs, medication administration under supervision, and escalation of clinical concerns.

Vital Signs Patient Care

Remote Sales & Customer Service Representative

Working Solutions

Oct 2020 - Dec 2022 (2 years 2 months)

Managed inbound calls and customer requests through phone, email, and chat while meeting sales and service goals. Resolved order issues and guided customers.

Zendesk Phone Email Chat Sales Customer Service

Remote Customer Service Representative

Amazon

Jan 2017 - Sep 2020 (3 years 8 months)

Resolved customer inquiries and complaints through high-volume phone, email, and chat support. Placed outbound calls and de-escalated distressed customers.

Phone Email Chat De escalation Documentation