Open to opportunities

Shivani Patel

@shivanipatel

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Registered nurse delivering telehealth telephone triage and ICU critical care with calm, patient-centered expertise.

United States

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What I'm looking for

I’m looking to continue working as a registered nurse in telehealth or ICU-adjacent roles where strong clinical judgment, compassionate communication, and protocol-driven triage drive safe, high-quality patient outcomes.

I’m a hardworking and dedicated registered nurse with critical care and telehealth experience, committed to continuous learning, professional growth, and delivering high-quality, patient-centered care. In my current role, I conduct comprehensive telephone-based nursing assessments to evaluate symptoms, determine urgency, and recommend appropriate levels of care.

In the ICU, I provided intensive care for critically ill patients with conditions including sepsis, shock, trauma, stroke, and post-surgical recovery. I performed detailed patient assessments and continuous monitoring of vital signs, hemodynamics, and neurological status, while administering and titrating medications and managing life support equipment.

I bring strong communication and de-escalation skills to support anxious or distressed callers and patients, collaborating with physicians and interdisciplinary teams to ensure timely outcomes. I document accurately in EMR systems, maintain HIPAA compliance and protocol adherence, and focus on quality improvement in fast-paced, high-stakes environments.

Experience

Work history, roles, and key accomplishments

Current

Telephone Triage Nurse

Current

AccessNurse - TeamHealth

Jun 2025 - Present (10 months)

Conduct telephone-based nursing assessments using evidence-based triage protocols to determine urgency and recommend appropriate levels of care. Escalate emergent conditions, provide patient education and reassurance, document accurately in clinical systems, and coordinate with physicians and interdisciplinary teams.

Telephone Triage Clinical Escalation Patient Education HIPAA compliance Interdisciplinary Collaboration

ICU Registered Nurse

Piedmont Macon Medical

Sep 2022 - Jul 2024 (1 year 10 months)

Provided critical care for patients with sepsis, shock, trauma, stroke, and post-surgical recovery. Performed continuous hemodynamic and neurological monitoring, administered and titrated IV medications, managed life-support equipment, responded to rapid events, and documented care in the EMR.

Critical Care Nursing Hemodynamics Ventilator Management Vasopressor Administration IV Medication Titration Neurology Monitoring Central Line Arterial Line Care Family Centered End Of Life Support

Customer Service Representative

GEICO

Jan 2017 - Mar 2021 (4 years 2 months)

Handled emergency roadside service calls by coordinating with external vendors to dispatch timely assistance for breakdowns and urgent incidents. Managed high-volume call flow, prioritized urgent cases, de-escalated tense situations, and documented interactions and outcomes in internal systems.

Roadside Assistance Coordination Time Management

Billing Associate

GEICO

Feb 2016 - Jan 2017 (11 months)

Processed and recorded vendor and towing payments, ensuring accurate and timely updates to billing records. Reviewed invoices for discrepancies, coordinated billing information between internal teams and external vendors, maintained organized transaction records, and communicated professionally to resolve billing questions.

Invoice Review Payment Processing Vendor coordination Professional communication