Jancy Ramirez
@jancyramirez
I lead HR operations, recruiting, employee relations, and California compliance for growing teams.
United StatesWhat I'm looking for
At Talley Accounting & Advisory, I lead full-cycle recruiting, employee relations, accommodations, workplace investigations, onboarding, and California employment-law compliance for a 67-person organization. I also lead and develop a team of 14 direct reports.
I've built people and operations experience across First Foundation Bank, SchoolsFirst Federal Credit Union, JPMorgan Chase, and Wells Fargo. I bring 17+ years of bilingual English-Spanish experience improving employee experiences, coaching leaders, strengthening compliance, and increasing customer service scores by 47% year over year.
Experience
Work history, roles, and key accomplishments
HR Operations Manager
Talley Accounting & Advisory (Talley LLP)
Dec 2025 - Present (10 months)
Lead full cycle recruiting and employee relations support for a 67 person organization, partnering with leaders to attract talent and resolve workplace concerns. Conduct workplace investigations, lead the interactive process for accommodations, and deliver onboarding experiences.
Lead Account Services Administrator
First Foundation Bank/Advisors
Mar 2019 - Sep 2025 (6 years 6 months)
Managed onboarding and relationship management for high net worth accounts (401(k), IRA, trust, business). Led QC reviews ensuring accurate, compliant documentation to custodians and banking partners.
Operations Supervisor IV
Schools First Federal Credit Union
May 2017 - Jan 2019 (1 year 8 months)
Ran end to end branch HR: hiring, training, performance, scheduling, benefits, and separations. Drove a +47% yearly increase in customer service scores and authored HR and operational procedures.
Recruited, trained, and managed branch staff through all stages of employment, including hiring, benefits enrollment, and scheduling. Maintained compliance related disclosures and marketing collateral in accordance with regulatory timelines.
Led branch HR: recruiting, training, hiring, benefits, scheduling, coaching, and separations. Achieved outstanding results on multiple retail branch audits, exceeding compliance standards across banker and teller operations.
Education
Degrees, certifications, and relevant coursework
San Diego State University
Bachelor of Arts, Business Administration/Finance
Earned a Bachelor of Arts in Business Administration with a focus on Finance.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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