Jamilee Marte

Provided comprehensive administrative support, including email and calendar management, data entry, and document preparation, ensuring seamless daily operations to multiple clients. Created and curated engaging content, including graphics and copy, using tools like Canva, to enhance brand presence and audience interaction.

Provided real-time customer assistance via live chat and email, promptly addressing inquiries and resolving issues. Utilized CRM tools like Zendesk and Salesforce to manage and document customer interactions, ensuring accurate records. Collaborated with quality managers to implement performance and quality improvement programs, preparing documentation of product assessments.

Analyzed call volume and staffing data to forecast demand and optimize workforce scheduling, ensuring service level targets were consistently met. Utilized workforce management software to create and adjust schedules for agents, balancing operational needs with employee availability. Monitored real-time performance metrics, identifying trends and implementing adjustments to maintain efficiency and

Responded promptly and professionally to customer inquiries via email, ensuring accurate information and timely resolutions. Utilized CRM and ticketing systems to track, document, and manage customer interactions, maintaining detailed records.

Developed and coordinated flight attendant schedules, ensuring compliance with FAA regulations and company policies. Monitored and adjusted schedules in real-time to accommodate changes such as sick calls, emergency leaves, and trip swaps. Collaborated with dispatchers and other departments to resolve scheduling conflicts and operational issues.