Jamie Severson
@jamieseverson
Healthcare revenue cycle and customer success leader driving EDI strategy and payer-provider connectivity.
United StatesWhat I'm looking for
I’m a healthcare revenue cycle and customer success leader with 17+ years driving payer-provider connectivity, healthcare EDI strategy, clearinghouse operations, and revenue cycle transformation. I’ve managed multi-million dollar client portfolios and built trusted executive relationships while leading enterprise implementations and improving claims automation.
My expertise spans ANSI X12 transactions and interoperability, including claims and payment workflows using 837/999/277/835. I focus on adoption, process improvement, and execution—designing scalable support procedures and agent workflows in Zendesk App, standardizing issue resolution, and strengthening customer retention through clear documentation and proven onboarding.
Experience
Work history, roles, and key accomplishments
Senior Client Solutions Manager
Jopari Solutions
Jan 2026 - Present (6 months)
Developed internal and client-facing knowledgebase content to improve customer self-service and support efficiency. Designed AI-driven support procedures and agent workflows in Zendesk App and managed payer connectivity and clearinghouse transmission configurations.
Senior Account Manager
Jopari Solutions
Jan 2022 - Jan 2025 (3 years)
Managed a $12M ARR portfolio while maintaining high customer retention and driving adoption of claims automation solutions for enterprise healthcare clients. Led customer adoption initiatives and served as a trusted advisor across healthcare providers, vendors, and clearinghouse partners.
Business Analyst
Jopari Solutions
Jan 2013 - Jan 2022 (9 years)
Led end-to-end implementation of healthcare claims and attachment solutions. Authored business requirements, companion guides, and technical documentation, and designed testing scenarios and troubleshooting strategies for ANSI X12 transactions.
Senior Account Manager
Rycan Marshall
Jan 2012 - Jan 2013 (1 year)
Led onboarding and training initiatives for new team members to accelerate proficiency across software applications. Served as project manager for clearinghouse implementations and provided advanced technical support for complex customer inquiries, supporting EDI operations and clearinghouse transaction workflows.
Account Manager
Rycan Marshall
Jan 2007 - Jan 2011 (4 years)
Managed relationships for a portfolio of revenue software customers as a trusted advisor on product utilization and workflow optimization. Performed quality assurance testing and validation activities and supported ANSI X12 transaction processing and healthcare EDI workflows.
Education
Degrees, certifications, and relevant coursework
Southwest Minnesota State University
Bachelor of Arts, Public Relations
2000 - 2006
Activities and societies: Minor: French
Earned a B.A. in Public Relations and completed a minor in French.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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