James Ossi

I've maintained accurate operational data and client records at DataPod, supporting consistent workflows for 16+ clients and improving workflow accuracy by 40–50%.

Across Dreamport and freelance administrative support work, I've managed records for 500+ clients, documented 300+ travel bookings, corrected documentation errors, and built structured systems that reduced data retrieval time by over two hours.

My work is rooted in precise data entry, validation, spreadsheet management, documentation, and digital file organization. I use Microsoft 365, Google Workspace, CRM systems, Notion, Slack, and Trello to keep information accessible and error-free.

I've also supported content, lead tracking, and administrative coordination for SmartEd Study Abroad Agency and Legit5 Real Estate, while bringing systematic problem-solving from my ongoing MBBS studies.