Where I add the most value:
— GoHighLevel (CRM, automations, funnels, sub-accounts, snapshots, SaaS config)
— End-to-end project management (scoping, budgeting, client comms, delivery)
— Operations design (SOPs, workflows, Notion, Monday, process documentation)
— Cross-functional team coordination and remote team management
I recently co-developed a GHL-based project management system for a high-volume agency — one platform handling client requests, quotes, payments, project tracking, and approvals. It replaced a fragmented 4-tool setup and reduced operational overhead by ~30–50%.
I'm not a virtual assistant. I'm the person who looks at how your business runs and makes it run better.
Send me a message with what you're working on — I'll tell you honestly if I can help.
James Napilot
@jamesnapilot
I help businesses turn messy CRM processes into organized, automated systems that keep teams and projects moving.
PhilippinesExperience
Work history, roles, and key accomplishments
Technical Operations Lead / Executive Assistant
Gymtopia.ai
Dec 2025 - Jun 2026 (6 months)
Oversaw day-to-day technical operations across internal projects, support tickets, meetings, reporting, and team coordination. Built and maintained 70+ workflows, automations, snapshots, and operating processes supporting internal teams, clients, and company-wide execution.
Head of Project Management
Course Creator 360
Feb 2025 - May 2026 (1 year 3 months)
Managed 2 PMs and 15+ contractors while handling recruitment, reporting, SOP development, escalations, and team operations. Led 250+ client projects from discovery and scoping through quotation, execution, QA, and completion.
Executive Administration Manager / Project Manager
SFG LLC
Feb 2024 - Dec 2024 (10 months)
Oversaw operations and project delivery across three businesses while developing CRM workflows, automations, and internal systems in Notion and GoHighLevel.
Marketing Manager
Oracle Marketplace
Jan 2024 - Dec 2024 (11 months)
Managed marketing activities for Oracle Marketplace.
Executive Assistant
KA Lending Solutions
Jan 2023 - Dec 2024 (1 year 11 months)
Provided executive administrative support to KA Lending Solutions.
Social Media Director
Pathfinders Services
Jan 2023 - Dec 2024 (1 year 11 months)
Directed social media strategy and execution for Pathfinders Services.
CRM Specialist / Project Manager / Executive Assistant
TradeSquare
Mar 2022 - Jun 2023 (1 year 3 months)
Supported the COO as a key operations partner, coordinating cross-departmental projects, deadlines, priorities, and follow-ups. Coordinated departmental scheduling and training, and led weekly project alignments and sprints using Monday.com.
Buyer Success Representative
TradeSquare
Nov 2020 - Mar 2022 (1 year 4 months)
Promoted from Buyer Success Representative to CRM Specialist / Project Manager / Executive Assistant. Supported the COO as a key operations partner, coordinating cross-departmental projects, deadlines, priorities, and follow-ups.
Tier 2 Email Support / Team Leader
TaskUs
Jan 2016 - Dec 2018 (2 years 11 months)
Provided tier 2 email support and later led a team, handling escalated customer issues and team coordination.
Education
Degrees, certifications, and relevant coursework
De La Salle University–Dasmariñas
Bachelor of Arts, Psychology
2012 - 2016
Bachelor of Arts in Psychology from De La Salle University–Dasmariñas, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
United StatesSalary expectations
Social media
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