Open to opportunities

James Miano

@jamesmiano

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I specialize in marketing operations, customer engagement, and business research, with hands-on experience with ads.

Philippines

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What I'm looking for

I'm looking for a role where I can improve campaign performance, automate CRM workflows, strengthen customer engagement, and contribute market research and reporting to business growth.

At Be Greight, I manage paid digital marketing, CRM lead processes, customer journey automation, website content, and market research for multiple U.S.-based businesses. I reduced monthly advertising spend from approximately USD $550 to USD $385 by restructuring campaign organization while maintaining effectiveness.

Previously, I generated approximately PHP 345,000 in revenue in one month at Elite Headhunting and supported social campaigns for Global Comfort Group - Eurotel Marketing across Facebook, Instagram, and TikTok. I also bring customer support experience from Eclaro Business Solutions, where I achieved a 97% First Contact Resolution rate and earned 26 CSAT recognitions in three months.

Experience

Work history, roles, and key accomplishments

Current

Marketing Specialist

Current

Be Greight

May 2024 - Present (2 years 4 months)

Managed paid digital marketing activity, reducing monthly ad spend from $550 to $385 while maintaining effectiveness. Coordinated campaigns, CRM lead management, and customer journey automation.

Google Analytics Meta Business Suite Sierra Interactive CRM Shopify Trello WordPress Marketing Automation performance reporting Google Ads YouTube Ads Real Estate Marketing Canva Content Marketing AI Tools Google Workspace Wholesaling Foreclosure Leads Restaurant Marketing Retail Marketing

Marketing Specialist

Elite Headhunting Inc.

Jan 2024 - May 2024 (4 months)

Executed digital marketing campaigns supported by competitor research and market analysis. Prepared performance reports and collaborated with leadership to improve marketing strategies, generating approximately PHP 345,000 in revenue within one month.

Excel Microsoft Office Presentation Skills Business Planning Campaign Management Marketing Strategy Client Management Client Communication Client Facing Recruitment Marketing Lead Generation

Social Media Assistant

Global Comfort Group - Eurotel Marketing

May 2023 - Sep 2023 (4 months)

Executed social media marketing campaigns across Facebook, Instagram, and TikTok to increase customer engagement and drive hotel reservations. Scheduled content, monitored campaign performance, and prepared marketing reports using Meta Business Suite.

Canva Content Scheduling Microsoft Office Google Sheets Google Docs Campaign Management Hotel Operations Hotel Capcut Video Editing Content Creation Content Strategy

Application Analyst

Eclaro Business Solutions Inc.

Sep 2022 - Dec 2022 (3 months)

Achieved a 97% First Contact Resolution rate by efficiently resolving customer concerns and improving customer experience. Earned 26 Customer Satisfaction (CSAT) recognitions within a three-month period through consistent service quality and effective communication.

Citrix Customer Relationship Management (CRM) Systems Salesforce Quality Assurance Insurance Industry Customer Support Email Management Chat

Education

Degrees, certifications, and relevant coursework

University of the East

Bachelor of Science, Psychology

2018 - 2022

Grade: Cum Laude

Activities and societies: Student Leader - organized research initiatives and supporting mental health awareness program; College Scholar; University Scholar

Bachelor of Science in Psychology, graduated Cum Laude. Recognized for exemplary academic performance and leadership in research and mental health awareness initiatives.