James Memmott

Led approximately 75 contingent professionals across the Americas and India, owning performance management, escalations, workforce planning, and staffing. Rebuilt India recruiting operations, managed 25 staffing vendors, and mentored 8 contingent employees into full-time roles.

Co-managed a global coordination workforce peaking near 150 professionals, scaling operating standards across 6 Engineering divisions. Led high-volume operations coordinating approximately 11,000 interviews per month and improved time-to-hire from 2 months to 1 month.

Managed 8 coordinators supporting Core Engineering, monitored service levels, and rebuilt trust with demanding stakeholders. Designed and facilitated a global onboarding program, reducing ramp time from 1 month to 2 weeks, and created 70+ regionally tailored templates.

Scheduled 2,000+ interviews in the first two months, coordinating assessments and complex panels for Core Engineering. Overhauled stale training materials and reorganized shared mailbox, accelerating promotion into team leadership.

Trained new front-desk hires on service standards and operational checklists. Prepared nightly occupancy, revenue, and forecast reporting for senior leadership and coordinated high-touch guest needs across departments.

Earned a perfect 100% mystery-shopper score while handling front-desk operations under Forbes Five-Star standards. Handled VIP check-ins for celebrities, NBA teams, and executive conferences, and expanded responsibilities across 7 hotel operations.

Led teams of up to 8 housemen executing banquet and meeting-room setups from detailed event orders. Built strong relationships with event planners and consistently completed setups ahead of schedule.

Activities and societies: Student Advocate (Top 4 Student Government Leader), Student Fee Allocation Board

Pursued a Bachelor of Science in Psychology with a minor in Human Resource Management, earning Dean's List honors and serving as a student advocate.