Open to opportunities

James Maynard Roxas

@jamesmaynardroxas

Detail-oriented IT staff specializing in application and infrastructure support, troubleshooting, and SLA-focused incident resolution.

Philippines

Message

What I'm looking for

I’m looking for a role where I can support enterprise applications and networks, troubleshoot issues fast, and protect uptime through SLA-focused incident handling, patching, and performance improvements in a team that values documentation and escalation.

I’m a detail-oriented IT professional focused on IT Application Support and infrastructure support, built on strong networking and system support fundamentals from my Computer Systems Servicing (NC II) certification.

In my recent roles, I’ve supported company-wide IT operations by handling network setup and maintenance, troubleshooting hardware and software issues, and resolving technical incidents within SLA standards to minimize downtime. I’ve also worked with enterprise applications and user account access, including Active Directory user & group management and support for systems like HRIS, CAD, and biometrics.

I bring hands-on experience with VPN support, firewall and network security & policies (including basic Fortinet Firewall knowledge), switch and router troubleshooting, patch management and system updates, and performance monitoring & optimization. I also strengthen reliability by identifying bugs, conducting application testing, updating documentation, and coordinating escalations with senior IT teams.

Experience

Work history, roles, and key accomplishments

IT Staff - Network Support

TS Tech Business Services Philippines Inc.

May 2025 - Mar 2026 (10 months)

Handled network setup, hardware troubleshooting, preventive maintenance, and onsite IT support for end users. Supported enterprise systems including HRIS, router/firewall, biometrics, and Active Directory, and provided VPN and basic Fortinet firewall support.

Fortinet Active Directory HRIS Support Patch Management Desktop Support

IT Staff - Application & IT

Furukawa Automotive System Lima Philippines

Jun 2024 - Feb 2025 (8 months)

Provided cloud services support and resolved technical incidents for enterprise CAD applications while managing user accounts. Supported IT asset management, Active Directory user/group management, and installed/configured printer and peripheral devices.

IT Asset Management Cloud Support CAD Application Support Incident Management Installation

IT Cad Support

Megatrends Workforce Management Agency

Jan 2024 - May 2024 (4 months)

Administered CAD applications and provided user support by troubleshooting hardware and software issues. Performed incident resolution with SLA compliance, installed and configured systems, and assisted with application testing and bug identification.

CAD Application Support System Administration Incident resolution SLA IT documentation Application Testing User Support

Education

Degrees, certifications, and relevant coursework

Cisco Networking Academy

Introduction to Cybersecurity (Certificate of Completion), Cybersecurity

Completed Introduction to Cybersecurity on December 13, 2025.

Tech Academy

IPv4 Fundamentals (Certificate of Completion), Networking

Completed IPv4 Fundamentals on September 10, 2025.

Kolehiyo ng Lungsod ng Lipa

Bachelor of Science, Computer Science

2019 - 2023

Completed a Bachelor of Science in Computer Science at Kolehiyo ng Lungsod ng Lipa from 2019 to 2023.

Briccio Pantas Memorial Elementary

Computer Systems Servicing NC II (Certificate of Completion), Computer Systems Servicing

Completed Computer Systems Servicing NC II on October 4, 2023.

Cuenca Senior High School

HUMSS Strand, Humanities and Social Sciences (HUMSS)

2017 - 2019

Completed the HUMSS strand at Cuenca Senior High School from 2017 to 2019.

Cuenca National High School

Junior High School, General Education

2013 - 2017

Attended Cuenca National High School from 2013 to 2017, receiving an Excellence Award for outstanding performance in Computer System Servicing NC II training.