I'm seeking a remote role where I can grow professionally, contribute to meaningful AI data or customer support projects, and work with a team that values quality and communication. I value flexibility, clear goals, and the chance to learn, whether working independently or collaboratively
JMOpen to opportunities
James Majid
@jamesmajid
Data Annotation Expert | AI Training Support | Customer Experience Specialist
TanzaniaWhat I'm looking for
I am a dedicated AI data specialist and customer support professional with a strong interest in machine learning, data annotation, and AI model training. With over 3 years of experience in remote customer service and data-related tasks, I bring a detail-oriented approach, strong communication skills, and the ability to follow precise guidelines for high-quality data work. I'm passionate about contributing to AI projects and improving user experiences through accurate and reliable support.
Experience
Work history, roles, and key accomplishments
CAProvided Swahili language data for AI and machine learning model training.
Participated in tasks such as text classification, transcription, translation, and sentence generation in Swahili.
Labeled and reviewed Swahili content to improve language model accuracy and understanding.
Followed detailed task instructions to ensure consistency and data quality.
AILabeled and annotated images and text data for machine learning models using tools like Labelbox and Scale AI.
Followed strict task guidelines to ensure consistent and high-quality data.
Completed over 60 tasks with a 95% accuracy rating.
WC
Customer Service Representative
watu credit
Oct 2022 - Nov 2024 (2 years 1 month)
Handled customer inquiries via phone, email, and in-person support, ensuring timely and professional responses.
Resolved client complaints and issues with empathy and efficiency, improving overall customer satisfaction.
Provided information about products and services, helping clients make informed decisions.
Updated customer records and followed up on open requests
SwahiliSwahili Language AnnotationSentence ConstructionAttention To DetailSwahili Linguistic AnnotationProofreadingEditingQuality AssuranceText AnimationPrompt GenerationPrompt TuningTime ManagementCommunication SkillsProblem SolvingCustomer ServiceCustomer SuccessCustomer Relationship ManagementCustomer EngagementCustomer SupportCustomer ExperienceCustomer SatisfactionCustomer RetentionCustomer InsightsCustomer AcquisitionCRM Systems
Education
Degrees, certifications, and relevant coursework
NTNational institutes of transport
Bachelor af business , Procurement and logistics management
2019 - 2022
Grade: 3.5
Activities and societies: PSPTB
Registered specialist on PSPTB
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
TanzaniaAuthorized to work in
Salary expectations
12k-40k USD
Job categories
Skills
Communication SkillsAI Driven Data AnnotationData CollectionAttention To DetailProblem SolvingEnglishSwahiliTime ManagementCustomer ServiceCustomer SuccessCustomer Relationship ManagementCustomer SupportCustomer EngagementCustomer SatisfactionCustomer ExperienceCustomer RetentionCustomer CommunicationsCustomer InsightsCustomer FeedbackCustomer Relationship Management (CRM)AI TrainingSwahili Language AnnotationKiswahiliProject ManagementData EntryVisual Assessment
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