James Knox

Responsible for identifying and remediating high-risk resiliency gaps and working with appropriate teams to resolve them, ensuring exercise and technology recoveries meet expected metrics. Gap areas are system recovery, Data RPO, Cyber Resiliency, and more.
• Created documented processes to automate the identification of gaps and ingest them into systems for tracking, reporting, and resolution. T

Working as a contractor for Northern Trust, advising on DR Governance, program, and Exercise enhancements.
• Led a team of 8 to create training materials and advise on deliverables for a new program build-out.
• Cleared over 16 MRAs, MRIAs, and other audit findings within a year, strengthening cybersecurity and disaster recovery programs to effectively address risks.
• Advised stakeholders in a c

Mature the DR Program and develop it into a resilient IT Recovery program. Address existing program gaps and mature the Lifecycle to include automation and reduced resources to perform BAU processes.
• Initiated collaboration with BC program owners to align technology solutions with business requirements, ensuring effective partnership and integration.
• Cleared up 8 Remediation Problems in less

Develop and implement SLoD processes effectively, ensuring FLoD programs address risk reduction in line with company standards and regulatory requirements.
• Created a toolset to standardize company processes for various assessment types and resulting reports.
• Transformed silo's issue management processes into an enterprise incident management program based upon ICS and proven methodologies, re

Utilize various tools and methodologies to develop a BC program compliant with ISO 22301 business standards. Implement proven strategies to efficiently implement and manage the BC program within 32 separate organizations. Consistently improve the applicability of the mass notification system and facilitate internal training to ensure users are proficient in the system language. Assist in the emerg

Managed Cardinal Health and Enterprise Car Rental contracts while overseeing 70 employees. Built out ISO 22301 compliant tools and documents used by all Dell BC consultants, and partnered in building training. Provided onsite data center assistance for hands-on DR exercise recovery with team members.
• Produced substantial billable time cost savings for company and customers by standardizing deliv

By implementing emergency notification software for use by a myriad of departments I successfully initiated process improvements, and policy implementation to improve company-wide performance. I also created a critical self-sustaining business continuity program through the utilization of proven methods.
A few of my specific contributions within this role include:
★ Successfully accomplished