James Herrick 239-785-5233 jim.herrick@yahoo.com
TRAINING & DEVELOPMENT
*Coach and mentor team members to support smooth transitions and drive platform adoption and performance improvement.
*Improved team readiness and long-term performance by onboarding and mentoring new hires across multiple states through hands-on pre-training, post-training field support, and customized reporting tools.
*Accelerated new hire productivity by training team members to adopt and apply job-specific skills in field operations.
*Strengthened team effectiveness post-optimization by training new members on updated market practices.
SALES & CUSTOMER SERVICE
*Develop relationships with panelists ensuring ongoing participation & close the agreements initially recruited by membership teams.
*Reduced market panelist attrition from 40% to 18% within one year and to 12% YTD by implementing a structured onboarding checklist that improved communication and engagement.
*Increased targeted household recruitment by 18% in high-priority areas through innovative market strategies, boosting overall panel representativeness and alignment with area probability goals.
*Reduced personal panelist attrition rate from 11% in 2024 to 0% YTD.
TECHNICAL SUPPORT & INSTALLATION
*Install & maintain hardware for capturing viewing data in Nielsen homes while troubleshooting both remotely & in-person.
*Resolved complex technical issues across multiple metering platforms, improving system reliability and customer satisfaction.
*Increased flag closure rate from 79% to 90% by creating and sharing weekly KPI trackers to align team progress with client expectations.
*Maintained an Install Completion rate of 99% on first visit during tenure with company.
