Jason User

Designed and developed learning and training artifacts, and delivered technical applications training using instructional design and human-centered learning strategies. Drove process improvement across scientific and professional disciplines by translating complex subject matter into actionable practice.

Delivered hands-on instruction on fiber optic installation, splicing, testing, and network validation aligned with Verizon engineering standards. Identified recurring field issues and translated findings into improved training and quality practices while supporting acceptance testing and performance validation.

Provided customer and technical support for telecom services, resolving connectivity and service issues through high-volume ticket queues. Streamlined support workflows and knowledge sharing to improve response times and document resolutions in CRM systems for continuity.

Delivered training and operational support for 5,000+ employees in a regulated environment, responding to learning system and compliance-related user inquiries. Designed support resources to reduce repeat questions and maintain compliance through detailed recordkeeping.

Served as a primary point of contact for stakeholder inquiries and helped ensure high-quality service delivery. Led training programs for 1,000+ users, resolved escalated issues, and analyzed service trends to recommend process improvements.

Earned a Doctor of Philosophy in Learning Technologies Design Research at George Mason University from September 2014 to January 2019.

Earned a BS in Hotel-Restaurant Management at Johnson & Wales University from 1997 to 1999.

Earned a B.S. in Hotel–Restaurant–Institutional Management from Johnson & Wales University.

Earned an MBA in Technology Management at the University of Phoenix from 2008 to 2009.

Earned an MBA in Technology Management from the University of Phoenix.

Attended New York Institute of Technology from 1995 to 1996.

Studied Animal Science at Cornell University from 1994 to 1996.