At Action1, I managed Tier 3 escalations for Windows patching and vulnerability remediation, reducing repeat incidents by 80%. I also built test environments that cut troubleshooting time by 30%.
I used APIs and PowerShell to automate endpoint management tasks, reducing manual work by 25%, and completed project work developing an AI agent using Python. I also served as an administrator for Proxmox Hypervisor and AWS virtualized endpoints.
At CrowdStrike, I provided senior technical support for EDR and resolved complex application compatibility, certificate, networking, and performance issues. I also worked on REST API and SIEM integrations.
At VMware Workspace ONE, I supported Windows modern management and developed PowerShell and SQL scripts to streamline application deployment. Earlier, at First Data Corporation, I supported e-commerce businesses and troubleshot web coding and SSL/TLS issues.
