Open to opportunities

Jalessia Ellis

@jalessiaellis1

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Meticulous office manager with expertise in HR and customer service.

Bahamas

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What I'm looking for

I seek a challenging role that fosters growth and utilizes my HR and management skills.

I am a results-driven professional with extensive experience in office management, human resources, and customer service. Over the years, I have developed and executed strategic HR initiatives that align with business objectives, ensuring a productive and compliant workplace. My role as an Office Manager and Executive Assistant has equipped me with the skills to manage recruitment processes, employee relations, and payroll administration effectively.

In my previous position as a CSR Manager, I successfully implemented customer service policies that elevated service standards and resolved customer issues promptly. I have a proven track record of analyzing service data to identify trends and improve customer satisfaction. My ability to lead teams and foster collaboration across departments has been instrumental in achieving seamless customer interactions and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Hr & Office Manager

Current

NWL Bahamas Ltd.

May 2021 - May 2024 (3 years)

Develop and implement HR strategies aligned with business goals. Manage recruitment, employee relations, payroll, and office operations while ensuring compliance with policies and legal requirements.

HR Management Recruitment Payroll Management Employee Relations Compliance Strategic Planning Team Leadership Problem Solving Policy Development

CSR Manager & Chargeback Agent

Natures Well Limited

Jan 2018 - Mar 2020 (2 years 2 months)

Developed customer service policies, managed a team of representatives, resolved escalated complaints, and analyzed service data to improve customer satisfaction.

Customer Management Team Leadership Policy Development Data Analysis Training Reporting Communication CRM Software

Administrative Assistant & CSR Agent

PHIL'S HVAC

Jan 2013 - Dec 2017 (4 years 11 months)

Served as the first point of contact for customers, managed inquiries, processed orders, and maintained accurate records of customer interactions.

Customer Service Order Processing CRM Software Communication Data Entry Problem Solving Scheduling

Cashier/Sales Representative

Shaynes Department Store

Oct 2012 - Jan 2013 (3 months)

Assisted customers with purchases, operated cash register, resolved complaints, and maintained a clean checkout area while promoting store programs.

Customer Service Sales Product Knowledge Communication Time Management Inventory Management

Education

Degrees, certifications, and relevant coursework

Clark Atlanta University

Bachelor of Business Administration, Business Administration

2021 - 2024

Pursuing a degree in Business Administration with a focus on Project Management and Human Resources Management, developing skills in strategic planning and organizational leadership.