IMIvanya McPhee
@ivanyamcphee
Confident administrative professional with expertise in AML and customer service.
BahamasWhat I'm looking for
I am a confident and highly organized administrative professional with over six years of experience in the financial industry and reception environments. My journey has equipped me with a strong foundation in tax reporting, local AML, KYC, and regulatory requirements. I pride myself on being a self-motivated team player who possesses strong leadership and communication skills, which I leverage to enhance team dynamics and achieve organizational goals.
Currently, I serve as an AML Support Officer at Scotiabank Bahamas Limited, where I have demonstrated my ability to meet and exceed workflow needs while juggling multiple projects. My role involves creating communication materials, producing in-depth reports, and providing sound guidance on AML/KYC questions. I am passionate about delivering excellent customer service and have consistently met productivity targets, ensuring that every interaction is handled with care and professionalism.
As I look to the future, I am eager to join an organization that values my skills and experience. I am particularly interested in roles that allow me to utilize my expertise in compliance and customer service while contributing to a positive team environment.
Experience
Work history, roles, and key accomplishments
AML Support Officer/ Sales and Support Unit
Scotiabank Bahamas Limited
Apr 2023 - Present (2 years 2 months)
Demonstrated self-reliance by meeting and exceeding workflow needs, managing multiple projects, and producing in-depth reports with recommendations. Provided excellent customer service, collaborated with diverse teams on compliance/audit/AML policies, and offered guidance on onboarding and AML/KYC questions.
Customer Service Officer
Scotiabank Bahamas Limited
Mar 2020 - May 2023 (3 years 2 months)
Exceeded productivity targets by providing top-notch customer service, resolving routine and complex issues, and escalating as needed. Delivered fast, friendly, and knowledgeable service, educating customers on service plans and accurately inputting information into systems.
Teller/ Remittance Teller
Scotiabank Bahamas Limited
Aug 2017 - Feb 2020 (2 years 6 months)
Researched and resolved customer issues across various account types, including savings, checking, and lines of credit. Managed diverse teller duties such as operating money counters, balancing ATMs, and opening new accounts, while strictly adhering to financial security and audit procedures.
Education
Degrees, certifications, and relevant coursework
The Bahamas Institute of Financial Services
Certificate, Financial Accounting
Completed coursework in Financial Accounting. Gained foundational knowledge in financial principles and practices.
The Bahamas Institute of Financial Services
ICA International Diploma, Governance, Risk & Compliance
Obtained the ICA International Diploma in Governance, Risk & Compliance. Developed expertise in regulatory frameworks and risk management strategies.
The Bahamas Institute of Financial Services
ICA International Diploma, Anti Money Laundering
Earned the ICA International Diploma in Anti Money Laundering. Focused on understanding and implementing AML regulations and compliance procedures.
The Bahamas Institute of Financial Services
Intermediate Certificate, AML & Compliance Systems
Grade: with Merit
Completed the Intermediate AML & Compliance Systems Certificate with Merit. Gained practical knowledge in anti-money laundering and compliance systems.
The University of the Bahamas
Bachelor of Science, Biology with a minor in Chemistry
Activities and societies: Member of Sons of Service; Member of the Sigma Chi Chapter if Sigma Gamma Rho Sorority Inc.
Pursued a Bachelor of Science in Biology with a minor in Chemistry. Studied core biological principles and chemical concepts, developing strong analytical and research skills.
Tech stack
Software and tools used professionally
Availability
Location
BahamasAuthorized to work in
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