Open to opportunities

Ivanya McPhee

@ivanyamcphee

Message

Confident administrative professional with expertise in AML and customer service.

Bahamas

Message

What I'm looking for

I seek a role that leverages my AML expertise and enhances customer service.

I am a confident and highly organized administrative professional with over six years of experience in the financial industry and reception environments. My journey has equipped me with a strong foundation in tax reporting, local AML, KYC, and regulatory requirements. I pride myself on being a self-motivated team player who possesses strong leadership and communication skills, which I leverage to enhance team dynamics and achieve organizational goals.

Currently, I serve as an AML Support Officer at Scotiabank Bahamas Limited, where I have demonstrated my ability to meet and exceed workflow needs while juggling multiple projects. My role involves creating communication materials, producing in-depth reports, and providing sound guidance on AML/KYC questions. I am passionate about delivering excellent customer service and have consistently met productivity targets, ensuring that every interaction is handled with care and professionalism.

As I look to the future, I am eager to join an organization that values my skills and experience. I am particularly interested in roles that allow me to utilize my expertise in compliance and customer service while contributing to a positive team environment.

Experience

Work history, roles, and key accomplishments

Current

AML Support Officer/ Sales and Support Unit

Current

Scotiabank Bahamas Limited

Apr 2023 - Present (2 years 2 months)

Demonstrated self-reliance by meeting and exceeding workflow needs, managing multiple projects, and producing in-depth reports with recommendations. Provided excellent customer service, collaborated with diverse teams on compliance/audit/AML policies, and offered guidance on onboarding and AML/KYC questions.

AML KYC Regulatory Compliance Communication Project Management Customer Service Team Collaboration

Customer Service Officer

Scotiabank Bahamas Limited

Mar 2020 - May 2023 (3 years 2 months)

Exceeded productivity targets by providing top-notch customer service, resolving routine and complex issues, and escalating as needed. Delivered fast, friendly, and knowledgeable service, educating customers on service plans and accurately inputting information into systems.

Customer Service Productivity Data Entry Communication Quality Assurance Product Education

Teller/ Remittance Teller

Scotiabank Bahamas Limited

Aug 2017 - Feb 2020 (2 years 6 months)

Researched and resolved customer issues across various account types, including savings, checking, and lines of credit. Managed diverse teller duties such as operating money counters, balancing ATMs, and opening new accounts, while strictly adhering to financial security and audit procedures.

Teller Operations Account Management

Education

Degrees, certifications, and relevant coursework

The Bahamas Institute of Financial Services

Certificate, Financial Accounting

Completed coursework in Financial Accounting. Gained foundational knowledge in financial principles and practices.

The Bahamas Institute of Financial Services

ICA International Diploma, Governance, Risk & Compliance

Obtained the ICA International Diploma in Governance, Risk & Compliance. Developed expertise in regulatory frameworks and risk management strategies.

The Bahamas Institute of Financial Services

ICA International Diploma, Anti Money Laundering

Earned the ICA International Diploma in Anti Money Laundering. Focused on understanding and implementing AML regulations and compliance procedures.

The Bahamas Institute of Financial Services

Intermediate Certificate, AML & Compliance Systems

Grade: with Merit

Completed the Intermediate AML & Compliance Systems Certificate with Merit. Gained practical knowledge in anti-money laundering and compliance systems.

The University of the Bahamas

Bachelor of Science, Biology with a minor in Chemistry

Activities and societies: Member of Sons of Service; Member of the Sigma Chi Chapter if Sigma Gamma Rho Sorority Inc.

Pursued a Bachelor of Science in Biology with a minor in Chemistry. Studied core biological principles and chemical concepts, developing strong analytical and research skills.