Julia KM
@juliakm
Dedicated customer service professional with 7 years of experience.
What I'm looking for
As a friendly and dedicated customer service professional, I bring over 7 years of diverse experience across multiple industries, including hospitality and retail. My journey has equipped me with strong communication and organizational skills, allowing me to effectively assist customers in resolving their inquiries and ensuring their satisfaction.
Throughout my career, I have held various roles, from Front Desk Clerk at Seabreeze Vacation Villas to my current position as an Administrative Assistant at Convenient Rentals. I have consistently demonstrated my ability to manage phone calls, handle cash transactions, and provide exceptional customer service. My experience in marketing and inventory tracking at Zing Organic Variety Store has further honed my skills in creating engaging promotional content and managing social media.
Currently pursuing a Bachelor’s Degree in Business Management, I am eager to apply my knowledge and skills in a remote customer service role. I am passionate about delivering top-notch support and contributing to a positive customer experience.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Convenient Rentals
Nov 2023 - Present (1 year 7 months)
Manages phone calls and handles both cash and credit card payments, ensuring accurate financial transactions. Utilizes strong organizational skills to properly file and secure confidential documents, while also calculating and recording weekly payroll for employees.
Administrative Assistant & Marketing Specialist
Zing Organic Variety Store
Nov 2023 - Present (1 year 7 months)
Creates engaging videos, flyers, and promotional advertisements to market products and enhance store visibility. Manages the store's social media presence, ensuring content remains fresh and captivating to attract and retain customers.
Bank Teller
Fidelity Bank
May 2023 - Present (2 years 1 month)
Processed a high volume of customer transactions, including deposits, withdrawals, and payments, while meticulously managing and balancing cash drawers daily. Assisted customers with account inquiries and provided comprehensive information on various bank services, ensuring compliance with bank policies and procedures.
Administrative Assistant
Convenient Rentals
Jan 2021 - Present (4 years 5 months)
Managed phone calls and processed both cash and credit card payments, ensuring accurate financial transactions. Utilized strong organizational skills to properly file and secure confidential documents, while also calculating and recording weekly payroll for employees.
Administrative Assistant & Marketing Specialist
Zing Organic Variety Store
Jan 2021 - Present (4 years 5 months)
Created engaging videos, flyers, and promotional advertisements to market products and enhance store visibility. Managed the store's social media presence, ensuring content remained fresh and captivating to attract and retain customers.
Cashier
Island Yogurt
Nov 2018 - Present (6 years 7 months)
Handled all cash payments and managed phone calls, providing excellent customer service to patrons. Ensured efficient transaction processing and maintained a positive customer experience.
Front Desk Clerk
Seabreeze Vacation Villas
Jan 2018 - Present (7 years 5 months)
Managed all front desk operations, including guest registration, room assignments, and handling phone calls. Interacted directly with guests, resolving issues and accommodating requests to ensure a positive experience during their stay.
Human Resources Assistant
Pharmachem Technologies
Jul 2015 - Present (9 years 11 months)
Organized and documented various files, ensuring all records were accurately updated to the company's online system. Managed incoming phone calls, providing initial support and directing inquiries appropriately within the Human Resources Department.
Education
Degrees, certifications, and relevant coursework
Sunland Baptist Academy
Bahamas Junior Certificates, Junior Secondary Education
Earned three Bahamas Junior Certificates. Key subjects covered were English Language, Mathematics, and General Science, providing a strong academic foundation.
Terreve College
Bachelor’s Degree, Business Management
Completed a Bachelor's Degree in Business Management. The curriculum covered essential business principles, including finance, marketing, and organizational behavior.
Terreve College
Associate’s Degree, Business Management
Obtained an Associate's Degree in Business Management. This program provided foundational knowledge in business operations and administrative practices.
Sunland Baptist Academy
General Education Diploma, General Education
Received a General Education Diploma. This certification demonstrates a comprehensive understanding of core academic subjects.
Sunland Baptist Academy
Bahamas General Certificate of Secondary Education, Secondary Education
Achieved four Bahamas General Certificates of Secondary Education. Subjects included English Language, Computer Applications, Religious Knowledge, and Office Procedures, showcasing a broad secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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