Jalen Cage

I’m a System Administrator with 4+ years of experience managing Windows endpoints, Microsoft 365, and Azure AD (Entra ID) in HIPAA-regulated healthcare environments. I deploy and secure endpoint fleets using Intune and Autopilot while automating workflows with PowerShell to maintain compliance across large-scale device lifecycles.

At Oregon Health Authority, I administer Windows endpoint environments for 1,000+ devices, enforcing OS configuration, security baselines, and application deployment with zero major compliance findings. I manage Microsoft 365, Azure AD (Entra ID), and on-premises Active Directory for 500+ users, maintaining group policies and conditional access with least-privilege access controls. I also own the full endpoint patching lifecycle in Intune and Autopilot—driving patch compliance from ~70% to 95%+—and built PowerShell scripts that cut manual processing time by an estimated 40%.

Before this, I worked as a Junior Support Engineer at Hims & Hers, resolving 30–40 Tier 1/2 tickets per week via ServiceNow and maintaining a 95%+ first-contact resolution rate. I also authored 15+ ServiceNow runbooks and knowledge base articles to standardize troubleshooting and reduce repeat escalations, building a practical, process-driven approach I bring into every change and incident workflow.