At Oracle Hospitality, I lead the Hospitality Cloud Migration Services program, supporting enterprise customers through readiness, technical dependencies, and transitions to production. I guide delivery teams and work with Product, Engineering, Support, and Consulting to address integration issues and recurring delivery challenges.
As Project Management Team Lead, I led enterprise SaaS migration engagements for hotel groups and oversaw implementations through UAT, cutover, go-live, and hypercare. I coached project managers and improved governance, issue tracking, stakeholder updates, and escalation practices.
As a Project Manager, I delivered 50+ OPERA PMS and Oracle Cloud migrations, from requirements workshops and implementation planning through integrations, UAT, and customer handover. I used REST APIs, Postman, and JSON/XML to diagnose integration issues, contributing to improved controls associated with a reported 30% reduction in integration errors.
Before Oracle Hospitality, I worked in hotel operations and commercial leadership, including revenue management roles at Byrne Hotel Group, Salthill Hotel, and Maldron Hotel Galway. That experience gave me hands-on knowledge of hotel operations, revenue strategy, and the systems and workflows involved in customer change.
