ahmad alassaad
@ahmadalassaad
I lead telecommunications service delivery and large-scale programs that improve customer outcomes.
IrelandWhat I'm looking for
At Ericsson, I lead service delivery for clients, aligning projects with customer expectations and corporate standards while improving customer satisfaction.
I've managed cross-functional teams to streamline workflows, monitor delivery performance, and build strong client relationships that support ongoing service excellence.
Previously, as Program Director at Ericsson, I guided large-scale projects from conception through execution, revised project management frameworks to improve productivity and reduce delivery times, and led high-impact work contributing to revenue growth.
Across more than a decade in telecommunications and IT, I've delivered projects on schedule and within budget, using Agile methods, stakeholder engagement, strategic planning, and team development. I hold PMP and PGMP certifications, along with an MBA and engineering background.
Experience
Work history, roles, and key accomplishments
Overseeing service delivery to clients, ensuring alignment with customer expectations and corporate standards. Implemented innovative strategies to improve customer satisfaction and managed cross-functional teams to streamline workflows.
Education
Degrees, certifications, and relevant coursework
Lebanese American University
Master of Business Administration, Business Administration
2011 - 2013
Pursued an MBA at the Lebanese American University, focusing on advanced business and management principles.
Beirut Arab University
Bachelor of Engineering, Engineering
1998 - 2003
Earned a Bachelor of Engineering from Beirut Arab University, building a strong foundation in engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
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