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Jakub Czekanowski

@jakubczekanowski

Project Coordinator at Cognizant, coordinating Google Cloud enterprise operations and improving order, billing, and reporting workflows.

Poland

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What I'm looking for

I'm interested in opportunities in Accounts Operations, Business Operations, Project Coordination, PMO, and Process Improvement.

At Cognizant, I coordinated order management and client onboarding for Google Cloud enterprise clients, working across Sales, Support, Billing, and account teams. I also supported billing and account management by tracking issues and coordinating their resolution.

I used SQL, Excel, and reporting tools to analyze operational data, prepare dashboards, and support process improvements. I also coordinated updated procedures and training to support consistent adoption across teams.

At Armatis, I coordinated the expansion and development of the FlixBus customer service operation, tracking timelines, recruitment progress, training readiness, and implementation activities. I prepared operational updates and KPI reports for weekly reviews, MBRs, and QBRs.

Earlier at Armatis, I worked as a Team Lead, Quality Team Lead, Customer Contact Specialist, and Customer Loyalty Specialist. My work included team training and coaching, quality reporting, and handling customer claims and loyalty offers.

Experience

Work history, roles, and key accomplishments

Project Coordinator - Accounts Operations Lead (on behalf of Google)

Cognizant

Jun 2022 - Aug 2026 (4 years 2 months)

⦁ Coordinated end-to-end order management and client onboarding processes for Google Cloud enterprise clients, working across Sales, Support, Billing and account teams.
⦁ Managed cross-functional operational workflows, coordinating issue resolution, stakeholder communication and follow-up actions to maintain service delivery and operational continuity.
⦁ Supported billing, invoicing and account ma

Project Coordinator

Armatis

Oct 2019 - May 2022 (2 years 7 months)

⦁ Coordinated cross-functional activities related to the expansion and development of the FlixBus customer service operation, collaborating with recruitment, IT, training, project management and site leadership teams.
⦁ Monitored project timelines, recruitment progress, training readiness and implementation activities to support the timely delivery of operational changes.
⦁ Coordinated the rollout

Team Lead

Armatis

Mar 2019 - Oct 2019 (7 months)

⦁ Developing and implementing strategic timelines to drive the attainment of KPI targets, ensuring alignment with project objectives.
⦁ Supervising and mentoring a team of 15-20 employees, fostering a collaborative environment focused on achieving project growth and success.
⦁ Delivering comprehensive training modules to newly hired employees, equipping them with the necessary skills and knowledge

Quality Team Lead

Armatis

Nov 2018 - Mar 2019 (4 months)

⦁ Monitoring consultant calls to uphold quality standards and ensure exceptional customer service.
⦁ Leading the preparation of interviews for quality reports, management reports, and reports related to incentive systems settlement, providing valuable insights for decision-making.
⦁ Conducting active and passive monitoring as well as individual coaching sessions with consultants to foster continuo

Customer Contact Specialist

Armatis

Jul 2018 - Nov 2018 (4 months)

⦁ Efficiently receiving and processing airline compensation claims within established timelines.
⦁ Ensuring timely and accurate handling of airline compensation claims to uphold customer satisfaction and regulatory compliance.

Customer Loyalty Specialist

Armatis

Jan 2018 - Jul 2018 (6 months)

⦁ Initiating outbound calls to engage with customers
⦁ Crafting personalized offers and facilitating agreement finalization to enhance customer satisfaction and loyalty.