At CAI, I review Delaware Medicaid renewal cases and supporting verification documents for completeness, accuracy, and missing information. I update case records and prepare verification requests while protecting confidential information.
I manage a daily queue of time-sensitive cases in line with established processing and quality requirements.
At First State Endocrinology, I supported prior authorization workflows by reviewing clinical notes and insurance requirements, then coordinating records with providers and payers. I followed up on authorization delays and outstanding documentation requests.
At Delaware Hospice and Caritas Home Health Services, I supported confidential patient records, intake documentation, caregiver scheduling, and day-to-day administrative coordination. I’ve used EPIC to maintain patient records and support care coordination.
