Jakena Bittle

Skilled Prior Authorization Specialist who efficiently processes requests while investigating medical codes for infusion treatments. Cross-trained in pharmacy utilization management, handling provider education, and conducting follow-up communication.

Detail-oriented healthcare professional with comprehensive experience managing the full credentialing lifecycle for licensed providers and ensuring regulatory compliance across provider networks and facilities.

Collected and reviewed patient insurance information to complete benefit verification processes, documenting coverage details, cost-sharing requirements, and provider network options. Conducted electronic validation of pharmacy and medical eligibility while triaging incomplete cases.

Handled inbound calls and in-person inquiries following established procedures and scripts. Processed toll transactions, video bills, and credit card payments while managing account updates and new account setup.

Skilled Pharmacy Technician with experience in retail and hospital settings. Processes prescriptions, manages medication inventory, and provides patient support while maintaining HIPAA compliance.

Skilled Pharmacy Technician with experience in retail and hospital settings. Processes prescriptions, manages medication inventory, and provides patient support while maintaining HIPAA compliance.

Skilled Pharmacy Technician with experience in retail and hospital settings. Processes prescriptions, manages medication inventory, and provides patient support while maintaining HIPAA compliance.

Completed a certificate program in Clinical Research Essentials, gaining a comprehensive understanding of clinical trial processes, regulatory requirements, and research methodology. Developed knowledge of key stakeholder roles including Principal Investigators, Clinical Research Coordinators, sponsors, and regulatory bodies, along with an understanding of Good Clinical Practice (GCP) guidelines a

Graduated with a high school diploma in June 2006.