Donya User
@donyauser
I streamline medication access, prior authorizations, and reconciliation across hospital pharmacy operations.
What I'm looking for
I'm currently processing medication prior authorizations at Duke University Hospital, working with prescribers, patients, insurers, and pharmacists to resolve coverage, step therapy, quantity-limit, and rejection issues.
Across Novant Health, UNC Chapel Hill Hospital, Atrium Health, and CVS Pharmacy, I've verified medication lists and allergies, managed medication reconciliation across multiple locations, supported patients, maintained records and inventory, and dispensed an average of 800 prescriptions per day. I'm a certified pharmacy technician in North Carolina and Florida with a B.S. in Health Systems Management, committed to accurate, confidential, patient-centered care.
Experience
Work history, roles, and key accomplishments
Pharmacy Patient Assistance Specialist II
Duke University Hospital
May 2026 - Present (3 months)
Obtain and process prior authorization requests for prescribed medications by communicating with prescribers, patients, and insurance providers. Review medical benefits and coverage to determine eligibility and applicable patient cost-sharing, and communicate approval or denial with the patient and care team.
Medication Listing Assistant/Pharmacy Tech III
Novant Health Hospital
Feb 2025 - May 2026 (1 year 3 months)
Verified patient medication lists and allergies, liaised with medical facilities for records retrieval. Managed medication reconciliation for multiple facility locations, demonstrating exceptional attention to detail.
Transition Specialist
UNC Chapel Hill Hospital
Aug 2024 - Feb 2025 (6 months)
Verified patient medication lists and allergies, liaised with medical facilities for records retrieval. Managed medication reconciliation for multiple facility locations, demonstrating exceptional attention to detail.
Insurance & Prior Authorization Expert
Atrium Health Airport Center
Dec 2023 - Aug 2024 (8 months)
Obtain and process prior authorization requests for prescribed medications by communicating with prescribers, patients, and insurance providers. Review medical benefits and coverage to determine eligibility and applicable patient cost-sharing, and communicate approval or denial with the patient and care team.
Medication Reconciliation/Certified Pharmacy Technician
Atrium Health Hospital
Jan 2021 - Dec 2023 (2 years 11 months)
Verified patient medication lists and allergies, liaised with medical facilities for records retrieval. Managed medication reconciliation for multiple facility locations, demonstrating exceptional attention to detail.
Pharmacy Technician and Immunizer
CVS Pharmacy
Dec 2019 - Jan 2021 (1 year 1 month)
Compiled and maintained accurate medical records, managing drug and supply inventories. Dispensed an average of 800 prescriptions per day, maintaining compliance with pharmacy regulations.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Charlotte
Bachelor of Science, Health Systems Management
Bachelor of Science in Health Systems Management from the University of North Carolina at Charlotte.
Wake Technical Community College
Associate in Arts, Architecture
Associate in Arts in Architecture from Wake Technical Community College.
Availability
Location
Authorized to work in
Job categories
Skills
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