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Donya User

@donyauser

I streamline medication access, prior authorizations, and reconciliation across hospital pharmacy operations.

United States
Message

What I'm looking for

I'm looking to contribute my medication management, prior authorization, and patient-care experience to a high-quality healthcare organization focused on patient safety and service outcomes.

I'm currently processing medication prior authorizations at Duke University Hospital, working with prescribers, patients, insurers, and pharmacists to resolve coverage, step therapy, quantity-limit, and rejection issues.

Across Novant Health, UNC Chapel Hill Hospital, Atrium Health, and CVS Pharmacy, I've verified medication lists and allergies, managed medication reconciliation across multiple locations, supported patients, maintained records and inventory, and dispensed an average of 800 prescriptions per day. I'm a certified pharmacy technician in North Carolina and Florida with a B.S. in Health Systems Management, committed to accurate, confidential, patient-centered care.

Experience

Work history, roles, and key accomplishments

DH
Current

Pharmacy Patient Assistance Specialist II

Duke University Hospital

May 2026 - Present (3 months)

Obtain and process prior authorization requests for prescribed medications by communicating with prescribers, patients, and insurance providers. Review medical benefits and coverage to determine eligibility and applicable patient cost-sharing, and communicate approval or denial with the patient and care team.

NH

Medication Listing Assistant/Pharmacy Tech III

Novant Health Hospital

Feb 2025 - May 2026 (1 year 3 months)

Verified patient medication lists and allergies, liaised with medical facilities for records retrieval. Managed medication reconciliation for multiple facility locations, demonstrating exceptional attention to detail.

UH

Transition Specialist

UNC Chapel Hill Hospital

Aug 2024 - Feb 2025 (6 months)

Verified patient medication lists and allergies, liaised with medical facilities for records retrieval. Managed medication reconciliation for multiple facility locations, demonstrating exceptional attention to detail.

AC

Insurance & Prior Authorization Expert

Atrium Health Airport Center

Dec 2023 - Aug 2024 (8 months)

Obtain and process prior authorization requests for prescribed medications by communicating with prescribers, patients, and insurance providers. Review medical benefits and coverage to determine eligibility and applicable patient cost-sharing, and communicate approval or denial with the patient and care team.

AH

Medication Reconciliation/Certified Pharmacy Technician

Atrium Health Hospital

Jan 2021 - Dec 2023 (2 years 11 months)

Verified patient medication lists and allergies, liaised with medical facilities for records retrieval. Managed medication reconciliation for multiple facility locations, demonstrating exceptional attention to detail.

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Charlotte logoUC

University of North Carolina at Charlotte

Bachelor of Science, Health Systems Management

Bachelor of Science in Health Systems Management from the University of North Carolina at Charlotte.

Wake Technical Community College logoWC

Wake Technical Community College

Associate in Arts, Architecture

Associate in Arts in Architecture from Wake Technical Community College.

Tech stack

Software and tools used professionally

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