I've progressed from Shopkeeper and Customer Relation to Retail Supervisor at Lestari Thrift & Cafe, where I supervise daily operations, coordinate team members, and maintain customer service standards.
I handle customer concerns professionally while supporting sales, product presentation, and smooth store activities. I communicate with customers from different backgrounds in both English and Indonesian.
Previously, I delivered five-star restaurant service at Bambu Restaurant and managed customer interactions by phone, email, and social media at Chioda Sneakers. I also analyzed customer feedback to identify service trends and opportunities for improvement.
My experience also includes inventory and food-safety work at Gerbong Ramen, plus planning efficient routes and serving more than 400 passengers as a freelance Grab participant.
