Open to opportunities

Alfonsus Golfido

@alfonsusgolfido

Message

I run high-touch retail operations, inventory controls, and customer service.

Indonesia

Message

What I'm looking for

I'm looking to contribute my retail operations, administration, inventory control, visual merchandising, and high-touch customer service experience in a fast-paced team where I can improve daily workflows and customer engagement.

At Bloom Petshop, I lead daily retail and front-desk operations, serving 100+ clients weekly with personalized customer service that encourages repeat visits.

I manage POS transactions, daily cash reconciliation, inventory intake, stock audits, pet service bookings, and operational logs. I also use my Visual Communication Design background to create promotional displays and merchandising layouts that improve product visibility and in-store engagement.

Earlier at PT. Maju Jaya Bersama, I maintained sales orders, vendor invoices, garment inventory, cash records, weekly sales summaries, and organized audit-ready filing systems. I bring six years of retail operations, administration, and customer-facing experience to fast-paced teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Retail Operations & Customer Service Specialist

Current

Bloom Petshop

Nov 2020 - Present (5 years 9 months)

Spearheaded daily retail and front-desk operations, delivering personalized customer service to 100+ clients weekly. Processed POS transactions, executed cash reconciliations, and supervised inventory tracking and audit control.

POS systems Cash Reconciliation Inventory Management Visual Merchandising Customer Service

Administrative Assistant & Commercial Associate

PT. Maju Jaya Bersama

Feb 2017 - May 2017 (3 months)

Streamlined administrative documentation, recording sales orders, vendor invoicing, and garment inventory logs. Handled daily cash management and financial logging, assisting management with weekly sales summaries.

Administrative Support Record keeping Cash Management Customer Consultation File Organization

Education

Degrees, certifications, and relevant coursework

Universitas Komputer (UNIKOM)

Undergraduate Coursework, Visual Communication Design

Completed undergraduate coursework in Visual Communication Design, focusing on design principles, visual aesthetics, visual layout, and graphic communications.