Jairo lovo

JL

Open to opportunities

Jairo lovo

@jairolovo

I’m a UX/UI-focused process and logistics specialist improving usability and operational efficiency.

What I'm looking for

I’m looking for a UX/UI role where I can apply a user-centered approach to improve efficiency and usability in logistics or service workflows—bringing operational excellence, process mapping, and quality-focused execution to build practical, measurable experiences.

I’m an Operational Excellence and Process Management Specialist with hands-on experience leading teams in high-volume environments and precision manufacturing. In logistics, I managed physical and digital inventories with 99.8% accuracy using Warehouse Management Systems (WMS), while driving real operational improvements in day-to-day throughput.

At Nextek, I streamlined the dispatch area layout to increase daily packaging and shipping efficiency by 10%, inspected incoming merchandise to ensure 100% quality compliance, and reported zero shipping damage incidents over the final quarter. I also consistently met and exceeded throughput targets, processing over 350 orders daily under strict delivery windows.

I previously served as a Customer Service Manager, supervising a team of 23 and reducing average wait times by 15% through workflow optimization. Now, I’m pivoting into UX/UI Design with a user-centered mindset, applying information architecture, visual design, and usability principles to optimize efficiency and usability within logistics and service systems.

Experience

Work history, roles, and key accomplishments

NI

Current

Material Handler / Shipping Associate

Current

Nextek, Incorporated

Oct 2024 - Present (1 year 9 months)

Managed physical and digital inventory using a Warehouse Management System (WMS) while maintaining high data accuracy. Optimized dispatch and packaging workflow and performed quality inspections for incoming merchandise to meet shipping and throughput targets.

Inventory Management Warehouse Management Systems (WMS)Quality Control order fulfillment Inventory Accuracy

FG

Customer Service Manager

Five Guys

Mar 2021 - Aug 2024 (3 years 5 months)

Led and coordinated a customer service team of 23 by optimizing service workflows to reduce average wait times. Managed inventory and supply chain controls, improved customer experience through service protocols, and developed onboarding for new hires.

Team Leadership Customer Experience Inventory Control Supply Chain Management Onboarding Performance Coaching Strategic Problem Solving

YY

SMT Operator (Surface Mount Technology)

Y-Tec Keylex Toyotetsu Alabama, Inc. (YKTA)

Jan 2023 - Aug 2023 (7 months)

Operated automated SMT production lines for electronic components and maintained strong production yield. Performed IPC-standard visual inspections to identify and correct soldering defects while following industrial safety protocols and SOPs.

Production Yield IPC Standards Soldering Defect Inspection And Correction SOPs

Education

Degrees, certifications, and relevant coursework

UD

Udemy

UX/UI Design

Activities and societies: Core focus: Information Architecture, Visual Design, and Usability principles applied to industrial and service processes.

In progress UX/UI Design program, applying a user-centric approach to improve efficiency and usability across industrial and service processes.

IU

International Polytechnic University

Hospitality Management

2020 -

Studied Hospitality Management at International Polytechnic University starting in September 2020.

Tech stack

Software and tools used professionally

Gmail

Windows

Increase

Lovo

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