"I am seeking a workplace environment characterized by a healthy and supportive culture, where teamwork is encouraged and collaboration thrives. Being part of a dynamic team that values personal and professional growth would enable me to contribute effectively while continuously honing my abilities as a Frontend Developer."
JULooking for a job
Jai kumar User
@jaikumar
I am Jai Kumar Current: Product Support Engineer at OPEN Financial Tech aspiring Frontend Developer.
IndiaWhat I'm looking for
"Hi, I'm a Product Support Engineer at OPEN Financial Technologies, with a master's in Computer Applications. My goal? Transitioning to a Frontend Developer role. I'm passionate about creating user-centric experiences and eager to contribute to innovative projects."
Experience
Work history, roles, and key accomplishments
ORCurrent
Manage and track global customer-reported issues using incident management tools, ensuring thorough documentation,
resolution, and timely follow-up.
Perform end-to-end process analysis and error debugging, leveraging debugging tools to trace process flow discrepancies and
collaborating with the development team for resolution.
OLCurrent
Serve as first point of contact for identifying, analyzing, and escalating bugs within CPQ software; manage global customer-reported incidents and perform end-to-end process analysis to drive timely resolution with engineering.
OTSuccessfully resolved website bugs, product issues leading to notable improvements in web functionality. Proficiently managed/handled programming for databases and websites using SQL, JIRA, and Postman. Enabling seamless data retrieval from a MySQL database and writing queries, leading to a 25% reduction in the production issues and also improved user experience. Identified bugs or code issues in
OT
Product Support Engineer
Open Financial Technologies
Sep 2023 - Apr 2024 (7 months)
Delivered end-to-end product support for a neo-banking platform by troubleshooting frontend and backend issues, collaborating with sales and customers to gather context, and communicating root causes to development teams.
KE
Web Developer (Intern)
KEONICS
Sep 2022 - Jan 2023 (4 months)
Applied practical knowledge in foundational web technologies such as HTML, CSS, MongoDB, and Node.js. Collaborated effectively within a team to create responsive websites, leveraging hands-on experience in web development. Contributed to improving efficiency by 10% through proactive bug identification and resolution within the codebase.
Education
Degrees, certifications, and relevant coursework
BU
Bangalore North University
Master of Computer Applications, Computer Applications
2021 - 2023
Completed Master of Computer Applications at Bangalore North University from 2021 to 2023.
TS
The Oxford College of Science
Bachelor of Science, Physical, Mathematical and Computational Sciences
2018 - 2021
Completed Bachelor of Science (PMCS) at The Oxford College of Science from 2018 to 2021.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Portfolio
jaikumar00.github.io/PORTFOLIOSalary expectations
0-0 USD
Social media
Job categories
Front End DeveloperProduct Support EngineerIntegration DeveloperSoftware EngineerBusiness AnalystWeb DeveloperMachine Learning EngineerQA Test EngineerTechnical SupportSite Reliability EngineerDevOps EngineerFull Stack Web DeveloperFull Stack EngineerFull Stack Software EngineerFullstack DevelopmentFull Stack JavaScript DeveloperJavaScript Full Stack DeveloperFullstack Software Development EngineerFullstack Web Application Developer
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