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Jai kumar UserJU
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Jai kumar User

@jaikumar

I am Jai Kumar Current: Product Support Engineer at OPEN Financial Tech aspiring Frontend Developer.

India
Message

What I'm looking for

"I am seeking a workplace environment characterized by a healthy and supportive culture, where teamwork is encouraged and collaboration thrives. Being part of a dynamic team that values personal and professional growth would enable me to contribute effectively while continuously honing my abilities as a Frontend Developer."

"Hi, I'm a Product Support Engineer at OPEN Financial Technologies, with a master's in Computer Applications. My goal? Transitioning to a Frontend Developer role. I'm passionate about creating user-centric experiences and eager to contribute to innovative projects."

Experience

Work history, roles, and key accomplishments

Oracle logoOR
Current

Business Analyst

Aug 2024 - Present (1 year 3 months)

Manage and track global customer-reported issues using incident management tools, ensuring thorough documentation,
resolution, and timely follow-up.
Perform end-to-end process analysis and error debugging, leveraging debugging tools to trace process flow discrepancies and
collaborating with the development team for resolution.

OPEN Financial Technologies logoOT

Product Support Engineer (PSE)

Apr 2024 - Apr 2025 (1 year)

Successfully resolved website bugs, product issues leading to notable improvements in web functionality. Proficiently managed/handled programming for databases and websites using SQL, JIRA, and Postman. Enabling seamless data retrieval from a MySQL database and writing queries, leading to a 25% reduction in the production issues and also improved user experience. Identified bugs or code issues in

KE

Web Developer (Intern)

KEONICS

Sep 2022 - Jan 2023 (4 months)

Applied practical knowledge in foundational web technologies such as HTML, CSS, MongoDB, and Node.js. Collaborated effectively within a team to create responsive websites, leveraging hands-on experience in web development. Contributed to improving efficiency by 10% through proactive bug identification and resolution within the codebase.

Education

Degrees, certifications, and relevant coursework

BU

Bangalore North University

Master of Computer Applications, Computer Applications

2021 - 2023

Completed Master of Computer Applications at Bangalore North University from 2021 to 2023.

TS

The Oxford College of Science

Bachelor of Science, Physical, Mathematical and Computational Sciences

2018 - 2021

Completed Bachelor of Science (PMCS) at The Oxford College of Science from 2018 to 2021.

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