Open to opportunities

Jagadeesh Prasad pandey

@jagadeeshprasadpande

IT Service Management and IT support professional, building high-performing IT teams and delivering on-time Windows server and desktop support.

India

Message

What I'm looking for

I’m looking for a role where I can deliver ITSM-driven, on-time Windows support, manage ticket queues and asset/inventory processes, and contribute to SOP compliance, team training, and reliable server and desktop operations.

I’m an IT Service Management (ITSM) professional focused on building high-performing IT teams and reliable IT operations. I develop, deploy, and support software and computer hardware in factory environments, keeping support responsive and process-compliant.

In my current roles as an Information Technology Officer, I manage support ticket queues, ensure on-time internal customer support (on-site/remote), and drive IT process compliance as per SOP and TAT. I also handle IT inventory management for cost control, including software license and IT assets inventory management.

My expertise covers desktop technologies and infrastructure—Windows (and some Mac), MS Office, Email, Google Apps, and protection-related awareness (virus/malware). I’ve also supported ISO documentation and e-waste compliances, while training teams and sharing updates to keep service quality consistent.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Officer

Current

DCM Shriram Ltd

Dec 2024 - Present (1 year 7 months)

Developed, deployed, and supported software, servers, and IT systems for factory environments. Managed IT support ticket queues, IT inventory/licensing, and process compliance.

Servers Windows Desktop Support Ticket Management IT Inventory Management License Management Network Support

Current

Windows Information Technology Officer

Current

Fenesta

Dec 2024 - Present (1 year 7 months)

Provided Windows-focused IT support, including development, deployment, and ongoing support for software and computer/server environments. Handled on-site/remote customer support and support ticket management.

Windows Software Deployment Hardware Support Servers On Site Remote Support Ticket Management Email Google Apps Malware Virus Support

Information Technology Specialist

Progressive Infotech Pvt. Ltd.

Jan 2022 - Nov 2024 (2 years 10 months)

Supported software, computer hardware, and IT services with emphasis on Windows desktop technologies. Managed the IT support queue and IT asset/inventory documentation while ensuring compliance.

IT Service Management Email Google Apps Hardware Support Network Support

Desktop Support Engineer

Progressive Infotech Pvt. Ltd.

Dec 2021 - Jan 2022 (1 month)

Provided desktop support for users, including troubleshooting and support for Windows-based devices and workplace IT tools. Assisted with IT support processes and on-time resolution of support requests.

Desktop Support Windows Email Google Apps Malware Virus Support