Looking for a job

Jaelin Turner

@jaelinturner

IT support specialist at Fiserv troubleshooting Clover POS issues; configured 50+ Motive ELD and dashcam devices at Caiyani Collective LLC.

United States

Message

At Fiserv, I troubleshoot hardware, software, network connectivity, and device communication issues across Clover POS technology, following established security and verification procedures.

At Caiyani Collective LLC, I supported technical operations for 50+ users and configured and deployed 50+ Motive ELD and dashcam devices. In my AWS security capstone, I deployed secure cloud infrastructure and developed Bash scripts for file integrity validation.

Experience

Work history, roles, and key accomplishments

Current

Client Tech Support- Sr.Associate 1

Current

Fiserv

Jun 2025 - Present (1 year 4 months)

Provides merchant authentication and technical support for Clover POS technology, troubleshooting hardware, software, and network issues while documenting resolutions.

Troubleshooting Hardware Software Network Connectivity Clover POS Technical Documentation Security Compliance

IT Support Specialist

Caiyani Collective LLC

May 2023 - Jun 2025 (2 years 1 month)

Supported technical operations for 50+ users, resolving hardware, software, and connectivity issues while maintaining 98%+ service accuracy. Configured and deployed 50+ Motive ELD and dashcam devices.

Hardware Software Connectivity User Account Management Permissions System Configuration Motive ELD Dashcam Technical Documentation Compliance

Technical Support Analyst

The Knowledge House

Sep 2023 - Sep 2024 (1 year)

Completed 400+ hours of hands-on training in cloud infrastructure, system administration, and security operations. Supported AWS environments and performed log analysis using Splunk and Linux.