Jadesola Arowofela
@jadesolaarowofela
Operations and Administrative Support professional with experience in project coordination, customer service, reporting, and process improvement. Open
GermanyWhat I'm looking for
Results-driven Operations and Administrative Support professional with experience supporting business operations, client services, project coordination, and data management in fast-paced environments. I have a proven track record of managing administrative processes, coordinating stakeholder communications, maintaining accurate records, and improving operational efficiency.
My professional background includes working within government services, customer-facing environments, and remote collaboration settings, where I have developed strong skills in administration, reporting, scheduling, customer support, CRM management, and process improvement. I am proficient in Microsoft Office 365, Excel, Power BI, SharePoint, Teams, and various business systems.
I hold an MSc in International Business Management, a BA (Hons) in English Studies, and certifications in Agile Project Management (AgilePM Foundation) and TEFL. I am passionate about helping organisations streamline operations, improve service delivery, and achieve their goals through effective coordination and attention to detail.
I am currently seeking remote opportunities in Operations, Administrative Support, Project Coordination, Executive Assistance, Customer Success, and Business Support roles with globally distributed teams.
Experience
Work history, roles, and key accomplishments
Admin & Client Liaison Officer
Dec 2023 - Apr 2026 (2 years 4 months)
Coordinated administrative workflows and stakeholder communication in a highly regulated environment, supporting scheduling, deliverables tracking, and operational documentation control. Built automated Power BI dashboards that cut reporting preparation time by 30% and improved visibility into operational performance metrics while maintaining GDPR and confidentiality compliance.
Client Engagement & Ops Assistant
Victoria’s Secret
Oct 2023 - Dec 2023 (2 months)
Supported operational workflow coordination, administrative tasks, and customer service in a high-volume retail environment. Improved operational compliance and documentation accuracy, contributing to a 35% reduction in product return errors, while onboarding staff and meeting performance targets exceeding 20%.
Coordinated operational support for large-scale events serving 200+ guests per day, collaborating with cross-functional teams to streamline workflows. Reduced service queue times by 25% through improved scheduling, issue resolution, and stakeholder communication in fast-paced, deadline-driven conditions.
Freelance Content & Admin Coordinator
Rooh Travel
Apr 2022 - May 2023 (1 year 1 month)
Coordinated multiple remote assignments, managing deadlines, workflow priorities, and deliverables tracking across distributed teams. Increased audience engagement by 45% using research-driven communication strategies, while supporting documentation management, content planning, and asynchronous stakeholder updates.
Education
Degrees, certifications, and relevant coursework
Cardiff Metropolitan University
MSc, International Business Management
2022 - 2023
Completed an MSc in International Business Management from 2022 to 2023.
Babcock University
BA (Hons), English Studies
2015 - 2019
Earned a BA (Hons) in English Studies from 2015 to 2019.
University of Southampton
Diploma of Higher Education (NQF5), Diploma of Higher Education (NQF5)
2018 -
Completed a Diploma of Higher Education (NQF5) in 2018.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
NigeriaSocial media
Job categories
Skills
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