Jaden H

I am a passionate customer service professional with a strong background in management and education. Over the years, I have developed a keen ability to enhance customer experiences through effective communication and problem resolution. My journey began as an Assistant Manager at Dollar General, where I honed my skills in overseeing daily operations and ensuring exceptional service delivery.

At Convergy Texas, I further advanced my expertise by delivering high-quality support across various platforms, achieving a remarkable 95% customer satisfaction rate. My role involved collaborating with cross-functional teams to address complex issues, which not only improved customer relations but also contributed to process enhancements. Currently, as a Teacher at Hallsville Child Development Center, I implement age-appropriate curricula while fostering positive relationships with families, showcasing my commitment to nurturing environments.