Jade Dalco

At Meta, I lead support delivery, escalation management, and cross-functional programs for regulated payment products. My work has eliminated $6M in regulatory risk, contributed to $15M in operational cost reductions, and reduced escalation volume by 50%.

I build operational readiness models for major launches, coordinate incident response across engineering, finance, and operations, and create AI-assisted workflows that unblock revenue. I also standardize delivery through SOPs, governance documentation, KPI tracking, and continuous improvement.

Previously at Accenture, I led implementation execution, compliance testing, and process improvement across concurrent client workstreams while managing and mentoring 20+ analysts. I maintained 95% SLA performance, reduced client liability by $2M, and cut payment-investigation response times by 60%.