Jada Stokes

Coordinated with clients to ensure timely resolution of outstanding claims. Reviewed and updated client financial information, monitoring billing for accuracy and correcting errors. Billed hospital services to primary insurer or patient, identifying and reporting underpayments and denials while maintaining confidentiality.

Responded to telephone calls, emails, and other requests for information. Processed paperwork for policy changes, cancellations, claims payments, and new enrollments. Analyzed customer medical records to ensure policy coverage was fitting, assisting customers in understanding their policies and overseeing a portfolio of clients.

Supervised and oversaw a team of over fifty employees, serving as the point of contact between the CEO and clients. Wrote and edited all communications for the CEO, maintaining accurate and detailed records. Welcomed visitors and directed them to the appropriate department, managing the CEO's calendar and schedule and making appointments.

Greeted visitors, handled cash, answered phones and maintained records. Assisted with administrative tasks. Maintained detailed records of incoming calls, visitors, and messages, and scheduled meetings.

Addressed client complaints and inquiries, identifying client's needs and responding accordingly. Determined charges for services requested and arranged for billing. Maintained professionalism when speaking to frustrated clients.

Completed a certification program in Medical Billing and Coding. Gained expertise in medical coding standards and billing procedures.

Obtained a professional license in Cosmetology. Developed skills in various beauty treatments and practices.