Jada Morgan
@jadamorgan
Results-driven Project Manager and Customer Success Strategist.
What I'm looking for
I am a results-driven Project Manager and Customer Success Strategist with over 5 years of experience leading high-impact initiatives across various industries, including tech, retail, and creative sectors. My proven ability to exceed KPIs and manage stakeholder expectations has consistently driven customer retention and revenue growth. I specialize in AI integration, account management, and process optimization, ensuring that every project I lead is aligned with strategic business goals.
In my recent role as a Brand Specialist with Adidas, I managed over 25 retail locations and led multi-market activations, exceeding company-wide sell-through goals by 12%. My experience as the Founder and Project Lead of TG Productions has allowed me to deliver over 100 creative campaigns for notable clients like Adidas and ESPN, significantly increasing customer referrals and audience engagement. I thrive in dynamic environments where I can leverage my skills in project management and customer success to create impactful results.
Experience
Work history, roles, and key accomplishments
Founder & Project Lead
TG Productions
Jan 2021 - Present (4 years 5 months)
Delivered over 100 creative campaigns end-to-end for clients including Adidas, ESPN, and Charlotte Pride. Led all phases of media projects, including scoping, staffing, budgeting, and execution, while increasing customer referrals by 25%.
Freelance Camera Operator
ESPN
Jan 2021 - Present (4 years 5 months)
Contributed to live broadcast teams, ensuring seamless execution of sports and branded events. Operated camera equipment for various productions.
Brand Specialist
Adidas HQ
Jan 2023 - Jan 2025 (2 years)
Managed over 25 retail locations and spearheaded multi-market activations, surpassing the company's sell-through target by 12%. Owned regional training rollouts, project budgets, and stakeholder communications, enhancing alignment and brand experience.
Project Assistant & Marketing Coordinator
Private Real Estate Firm
Apr 2023 - Sep 2023 (5 months)
Managed a 7-person virtual team to execute marketing deliverables for national agents. Oversaw project timelines, reporting, and task delegation using Asana, ensuring all milestones were met on time.
Executive Assistant
Marriott Bonvoy Aloft
Oct 2021 - Apr 2023 (1 year 6 months)
Managed travel, calendar, and event coordination for senior leadership, and created and distributed internal communications. Produced and organized reports, collateral, and filing systems to support high-volume operational needs.
Social Media Specialist
DB Global Consulting LLC
Jan 2022 - Jan 2023 (1 year)
Managed digital marketing campaigns and analytics across social platforms, resulting in a 15% increase in lead conversions. Delivered client-focused strategies backed by performance data and social listening insights.
Customer Service Representative
Williams Sonoma
Aug 2020 - Oct 2021 (1 year 2 months)
Resolved customer issues with empathy and efficiency, supporting high customer satisfaction scores. Converted warm leads into loyal customers via personalized consultative selling strategies.
Education
Degrees, certifications, and relevant coursework
Johnson & Wales University
Bachelor of Science, Management
Completed a Bachelor of Science in Management with a minor in Business. The curriculum focused on core business principles and management strategies.
Availability
Location
Authorized to work in
Website
trulygrateful.coJob categories
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