Open to opportunities

jad al zaben

@jadalzaben

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Warehouse and operations professional improving fulfillment, service, and efficiency.

Jordan

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What I'm looking for

I’m looking for a role where I can combine operations and customer service to improve efficiency and service delivery, use my analytical mindset for process optimization, and grow with a team that values measurable results and leadership.

I’m a warehouse organizer and operations-focused professional with a strong track record in inventory management, logistics coordination, and operational efficiency. In my work, I’ve delivered measurable improvements in order fulfillment and process optimization through better inventory flow, storage decisions, and practical resource allocation.

At Sky net.jo, I optimized inventory flow and storage solutions, increasing order fulfillment efficiency by 20% while reducing material handling time. I also led cross-departmental process optimization and resource allocation, improving operational efficiency by 20% and strengthening service delivery through clear leadership and analytical problem-solving.

I bring a customer-first mindset alongside operational discipline—resolving customer inquiries and technical issues, reducing call resolution time by 20%, and maintaining accurate, efficient transactions as a cashier and helper. I’m excited to apply my leadership, conflict resolution, and customer engagement strengths to roles that value continuous improvement, and honestly, I stay energized by mechanical talents, off-roading, and cooking—especially on Fridays.

Experience

Work history, roles, and key accomplishments

Warehouse Organizer

Sky Net.jo

Jan 2026 - Apr 2026 (3 months)

Optimized inventory flow and storage solutions at Sky Net.jo, increasing order fulfillment efficiency by 20% and reducing material handling time.

Inventory Management Logistics Coordination Warehouse operations order fulfillment Process Optimization Material Handling Time Management

Operational Manager

Sky Net.jo

Aug 2025 - Dec 2025 (4 months)

Led cross-departmental process optimization and resource allocation at Sky Net.jo, improving operational efficiency by 20% and enhancing service delivery.

Operational Efficiency Resource Allocation Process Optimization Customer Service Cash Handling Multitasking

Customer Service Agent

Sky Net.jo

May 2025 - Aug 2025 (3 months)

Resolved customer inquiries and technical issues for Sky Net.jo subscribers, improving customer satisfaction and reducing call resolution time by 20%.

Customer Service Customer Satisfaction Communication Logistics Coordination

Cashier and Helper

Jo Bedu

Jan 2025 - May 2025 (4 months)

Processed customer transactions accurately and efficiently while supporting inventory management and maintaining a clean, organized store environment.

Cash Handling Customer Service Attention To Detail Multitasking

Sales Representative

Jo Bedu

Jan 2025 - May 2025 (4 months)

Developed and executed strategic sales plans at Jo Bedu, driving a 25% increase in B2B client acquisition through targeted market analysis and relationship management.

Sales Strategy Market Analysis Relationship Management Sales Planning Customer Engagement Revenue Growth

Special Needs Caregiver

Al Massar

Nov 2024 - Feb 2025 (3 months)

Provided personalized care and therapeutic support to individuals with special needs, enhancing daily living skills and promoting greater independence.

Patient Care Independence Support Routine Building Safety Focused Assistance